L1 Microsoft Support Engineer

2 days ago

Cebu City, Central Visayas, Philippines Private Advertiser Full time $40,000 - $60,000 per year
Position Overview

We are seeking a motivated and customer-focused L1 Microsoft Support Engineer to join our IT support team. The role involves providing first-line technical assistance to end users, troubleshooting Microsoft-related applications, systems, and services, and escalating issues when necessary. This position is ideal for someone who is passionate about technology, enjoys problem-solving, and is eager to grow in the IT support field.

Key Responsibilities

·       Serve as the first point of contact for end users seeking technical assistance via phone, email, or ticketing system.

·       Provide Level 1 support for Microsoft products and services, including: Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, etc.), Windows operating systems (Windows 10/11), and basic Active Directory tasks (password resets, account unlocks, group membership updates).

·       Diagnose and resolve common hardware, software, and network issues.

·       Document all support requests, solutions, and escalation details in the ticketing system.

·       Escalate complex or unresolved issues to L2/L3 teams or vendor support as required.

·       Follow standard operating procedures (SOPs) and adhere to SLAs.

·       Assist in setting up and configuring laptops, desktops, and mobile devices for end users.

·       Maintain excellent communication with users, providing timely updates and ensuring customer satisfaction.

Requirements
Education & Experience

·       Diploma/degree in Computer Science, Information Technology, or related field (or equivalent experience).

· –2 years of experience in IT support/helpdesk role preferred (internship or entry-level experience also considered).

Technical Skills

·       Basic knowledge of Microsoft 365 suite (Exchange, Teams, OneDrive, SharePoint).

·       Familiarity with Windows desktop operating systems (Windows 10/11).

·       Basic understanding of networking concepts (IP, DNS, DHCP).

·       Exposure to Active Directory administration is a plus.

·       Familiarity with remote support tools and ticketing systems.

Soft Skills

·       Strong communication and interpersonal skills.

·       Ability to work independently and in a team environment.

·       Customer-oriented mindset with problem-solving abilities.

·       Eagerness to learn and grow in Microsoft technologies.

What We Offer

·       Opportunity to build a career in IT support with exposure to Microsoft technologies.

·       Training and certification support for Microsoft fundamentals.

·       A collaborative and supportive work environment.

·       Competitive salary and benefits package.

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