Insurance VA Team Lead

3 days ago

Work from Home, Philippines Patra Corp Full time ₱420,000 - ₱540,000 per year

ABOUT PATRA

Patra is a leading provider of technology-enabled insurance outsourcing services and AI-powered software solutions. Patra powers insurance processes by optimizing the application of people and technology, supporting insurance organizations as they sell, deliver, and manage policies and customers through our PatraOne platform. Patra's global team of over 6,500 process executives in geopolitically stable and democratic countries that protect data allows agencies, MGAs, wholesalers, and carriers to capture the Patra Advantage – profitable growth and organizational value.

Responsibilities:

Reporting to the Sr. Manager of Assist department, you will be responsible for helping to lead a team of Virtual Assistants supporting various US based clients. Working under the direction of the Sr. Manager of Assist, you will manage and direct the daily activities and performance of your team to support Patra's objective to become a leading technology company within the insurance industry.

  • Knows the Business
  • Leads Others
  • Accountable
  • Team Player

Core Duties by Competency:

Knows the Business

  • Act as subject matter expert for all work-related duties
  • Stay current on internal work processes, policies, and procedures
  • Attend required leadership development trainings
  • Support the recruitment team, conduct interviews, and endorse applicants to the clients
  • Strong leadership, people management, administrative support
  • Meet the client's requirements and deadlines, respond to emails.

Leads Others

  • Manage and direct the daily activities of the administrative specialists, including creative resource planning, recruitment, and performance management.
  • Provide operational guidance including the ability to train, coach, monitor, support, inspire, and promote discipline among the team members.
  • Provide regular feedback and coaching to the administrative specialists based on statistical or historical data coming from the clients.

Accountable

  • Maintain employee attrition and absenteeism within controllable limits

  • Weekly/monthly Manager's reports

  • Prepare appropriate documentation to ensure corrective action is taken to address behavioral or performance related issues/opportunities of team member and team results versus targets on a daily, weekly, month-to-date (MTD), year-to-date (YTD) and/or project-to-date.

  • Prepare daily/weeklyandmonthlyperformanceactionplansfortheteammemberstoaddressquality, client relationship and other performance metrics.

Team Player

  • Demonstrate company core values and culture

  • Interpersonal Skills:

  • Demonstrates the ability to work well with Patra colleagues and clients and with external organizations

  • Promotes Culture of Respect & Safety:

  • Demonstrates commitment to personal responsibility and value for safety and respect; Communicates concerns

  • Uses and promotes safe respectful behaviors based on training and lessons learned

Working Conditions

  • Work from home
  • Minimum internet speed of 25 mbps download and 25 mbps upload; Directly connected into modem; No satellite
  • Physically able to work night shift

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: Php35, Php45,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Work from home

Application Question(s):

  • Where are you currently residing?

Education:

  • Bachelor's (Required)

Experience:

  • Team Leader: 2 years (Required)

Language:

  • English (Preferred)

Work Location: Remote

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