CSR Role

3 days ago

Cebu City, Central Visayas, Philippines People Matter PH Full time ₱420,000 per year

Job Title: Customer Service Representatives (CSR)

Supporting a billing account. Must have prior experience handling billing-related concerns, be at least college level, and must be willing to work on-site at our Cebu office.

Key Responsibilities:

  • Handle inbound and outbound customer inquiries related to billing, payments, and account statements.
  • Provide accurate and timely solutions to customer concerns while maintaining high service quality.
  • Explain financial transactions, fees, and charges in a clear and professional manner.
  • Maintain detailed and accurate customer records in the system.
  • Escalate complex issues to appropriate departments when necessary.
  • Adhere to company policies, data privacy guidelines, and compliance standards.

Qualifications:

  • At least college level (completed at least 2 years in college preferred).
  • Experience in billing is required (minimum of 1 year experience is preferred).
  • Strong English communication and interpersonal skills.
  • Proficient in using computers and navigating multiple systems.
  • Willing to work on-site at our Cebu office.
  • Amenable to shifting schedules, including weekends and holidays.

What We Offer:

  • Competitive salary package
  • Performance-based incentives
  • Paid training
  • Opportunities for career advancement
  • Supportive and inclusive work environment

Job Type: Full-time

Pay: Php25, Php35,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Paid training

Ability to commute/relocate:

  • Cebu City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • How much is your recent/current salary?
  • How much is your expected salary?

Education:

  • Bachelor's (Preferred)

Experience:

  • billing: 1 year (Preferred)

Work Location: In person

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