CSR - Call Center Agents (One Day Virtual Process Only)

7 days ago

Cebu City, Central Visayas, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱900,000 - ₱1,200,000 per year

About the role

Join the dynamic team at YWA HUMAN RESOURCE CORPORATION' as a CSR - Call Center Agent. In this full-time role, you will be part of a vibrant call centre environment based in Cebu City, Cebu, providing exceptional customer service to our clients. This is an exciting opportunity to develop your skills in the customer service industry and contribute to the overall success of the company.

What you'll be doing

  • Answering inbound customer calls and providing efficient, friendly, and effective customer service
  • Resolving customer queries and complaints in a timely and professional manner
  • Documenting customer interactions and maintaining accurate records
  • Identifying opportunities to improve customer satisfaction and suggesting process improvements
  • Adhering to company policies, procedures, and quality standards
  • Participating in team meetings and training sessions to continuously improve your skills

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and decision-making skills to handle a variety of customer inquiries
  • Proficiency in English, both written and verbal
  • Ability to work in a fast-paced environment and maintain a positive attitude under pressure
  • Previous experience in a customer service or call centre environment is preferred, but not required
  • Demonstrated commitment to delivering exceptional customer service

What we offer

  • Competitive salary and performance-based incentives
  • Comprehensive health and wellness benefits, including medical, dental, and life insurance
  • Opportunities for career development and advancement within the company
  • Supportive and collaborative work environment with a focus on work-life balance
  • Regular team-building activities and social events

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of call centre and customer service solutions. With a strong presence in Cebu City, Cebu, we pride ourselves on delivering exceptional service to our clients and fostering a positive, inclusive work culture for our employees. Join our team and be a part of our continued growth and success.

Apply now to become a CSR - Call Center Agent with YWA HUMAN RESOURCE CORPORATION'.

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