Collections Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Collections:

• Oversee the overall collections performance
• Organize soft collection process + process automation (collection system, dialer, internal call center);
• Develop collection strategies and oversees implementation to achieve collection targets
• Review delinquency loan reports and initiate and/or make recommendations for remedial action as required with collectors and lawyers as necessary.
• Systematically and aggressively follow-up current overdue accounts in order to reduce exposure and maintain loss experience to a minimum.
• Ensures that department objectives are aligned with company goals and objectives
• Provides up to date information to the Management Team including best practices and new industry standards
• Collaborate with other departments to address collection issues
• Planning, evaluating, implementing and continuously improving all aspects of collection department functions and processes
• Formulate specific collection objectives and achievement of same
• Sourcing of external collection agencies
• Create report and provide analysis to management about the status of delinquent portfolio
• Provide timely report to management
• Designs and maintains customer management system/reports and other tools used to measure the overall performance of the analysis and collections team
• Responsible person to represents collections department in any and all cases instituted by or against the company
• Implement projects and initiatives that will provide process improvement in the collection department
• Communicate with management regarding existing or potential collection issues.

People Management:

• Leads the team in a day to day functions including directing, planning, supervising, and evaluating the work of assigned.
• Monitors performance of the team according to established standards.
• Responsible for coaching, managing performance and establishing strong career path for team leads and specialists.
• Provides performance feedback to supervisors and associates
• Prepares fair, accurate and thorough performance review
• Develop relationships and communicates issues of importance within the department.

Others:

• Accountable for meeting collection business goals, coordinates with other departments to ensure the alignment of processes to minimize revenue loss.
• Recognizes and recommends operational improvement for collection.
• Promotes and maintains the accuracy and quality services, deliverables and content of direct process improvement projects
• Monitors and ensures compliance with credit and collection department, business unit and regulatory agency standards and practices
• Identifies internal and external resources to achieve established business goals within specified parameters.
• Able to effectively work, coordinate and cooperate with other managers, supervisors, departments/support groups to ensure harmony and reach the common goals of the business
• Ensure that management is informed immediately of any challenges, system problems or customer difficulties that may be experienced in Collections on a daily basis.
• Strictly adhere to all company policies, procedures and practices as updated from time to time
• Performs other duties that may be assigned from time to time.

Qualifications:

• Bachelor's degree in sales, marketing or business administration or equivalent number of years of experience
• Proven experience of 3- 5 years as Collections Manager or similar role
• Experience in the banking and finance industry is a plus
• Proven experience at successfully developing & strengthening management controls and operational processes

Soft Skills:

• Strong probing and analytical skills
• Critical thinking
• Strong written and verbal communication skills.
• Excellent problem solving and decision making skills
• Passionate and highly energetic in his work and self-motivated
• Process management
• Commitment to working with shared leadership and in cross-functional teams
• Management skills
• Team oriented
• Possess the ability to work within deadlines and in achieving targets
• Strategic Thinking
• Strong business acumen with the ability to anticipate business trends and make recommendations
• Solid computer skills, including MS Office and applications
• Able to thrive in a dynamic, fast paced environment and maintain a positive attitude under pressure.