Junior Account Manager

Junior Account Manager (Work-from-Home / Remote Setup — Must be Based in Metro Manila)

Are you someone who thrives on building strong relationships and delivering results?

If you're confident in your ability to connect with clients, collaborate seamlessly with a team, and consistently strive for growth — both personally and professionally — then we'd love to hear from you.

This role may be the opportunity you've been looking for.

Who We Are

At Augmen Digital, our mission is to create a world where small businesses with big ideas have a fair chance to grow and scale profitably — by helping real people through their products and services.

As part of our team, your work won't just contribute to our clients' success. You'll play a direct role in helping entrepreneurs thrive, reach more customers, and create job opportunities in their communities. When they grow, so does the positive impact.

Your Role and Responsibilities

As a Junior Account Manager, you'll work closely with our Senior Account Manager to ensure we maintain strong client relationships and consistently deliver high-quality service. You will be a vital part of our client-facing operations and internal coordination.

Key responsibilities include:

Support and serve as a backup to the Senior Account Manager as the main point of contact for client accounts

Build and nurture long-term, meaningful relationships with clients

Assist in managing contracts and closing agreements to support client goals and company profitability

Collaborate with clients and internal stakeholders to align on deliverables and ensure satisfaction

Provide timely updates on project timelines and key performance metrics to both clients and internal teams

Help identify growth opportunities and contribute to client retention and satisfaction efforts

Coordinate with fulfillment and creative teams to prepare reports and ensure seamless delivery of services

Handle escalations and resolve issues in a professional and timely manner

Maintain organized documentation and communications across teams

Participate in client meetings to update on project status and gather feedback

Who We're Looking For

We're seeking a detail-oriented and proactive individual who is passionate about helping others and ensuring client satisfaction.

The ideal candidate will possess the following:

At least 1–2 years of experience in customer service and/or account management

A strong understanding of or exposure to digital marketing is preferred

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

A can-do attitude and willingness to go the extra mile when needed

Ability to work independently in a remote setup, with high levels of accountability

Excellent time management skills

Be highly coachable

Be flexible and proactive

Must be currently residing in Metro Manila (for occasional in-person meetings, if needed)

What's In It for You?

We believe in taking care of our people. Here's what you can expect when you join our team:

A fulfilling, purpose-driven career

Fixed weekends off

National holidays off

Paid sick leaves

13th-month pay

Statutory government-mandated benefits

HMO coverage upon regularization

A positive, collaborative, and remote-first work environment

Let's Grow Together

If this role speaks to you, we'd love to hear your story — regardless of your background. This may just be the consistent, rewarding career path you've been looking for.

Apply now and take your next step with us.

IF INTERESTED - APPLY HERE –

Job Types: Full-time, Permanent

Pay: From Php30,000.00 per month

Benefits:

• Work from home

Application Question(s):

• If hired, when can you get started?

Experience:

• Digital marketing: 1 year (Required)

Location:

• Manila (Required)

Work Location: Remote