CSR - Claims

WE'RE HIRING | CSR – CLAIMS SSP FNOL

Work Locations:

Manila Site: 6th Floor, One E-Com Center, Harbor Drive, Mall of Asia Complex, Pasay City

Alabang Site: 9th–11th Floor, Vector Zone, Northgate Cyberzone, Filinvest City, Ayala Alabang, Muntinlupa City

Work Setup: Onsite

Schedule: Night Shift | Shifting | 2 Days Off

Salary: ₱24,675

About the Role:

We are looking for a Customer Service Representative – Claims SSP FNOL who will handle customer inquiries and claims-related transactions with accuracy, professionalism, and empathy. You will serve as the first point of contact for claim submissions, ensuring smooth communication and excellent service delivery.

Key Responsibilities:

• Handle customer inquiries and claims confidently through calls and written correspondence.
• Foster and maintain strong client and customer relationships to ensure satisfaction.
• Identify opportunities, develop account strategies, and propose effective solutions.
• Clearly communicate brand and company policies to clients.
• Discuss product/service features, benefits, and terms; prepare necessary reports and documentation using web-based tools or proprietary systems.
• Apply effective problem-solving and negotiation skills in every interaction.

Qualifications:

• At least 6 months of voice account experience (generic).
• College graduate (any course).
• Strong verbal and written communication skills.
• Must be willing to work onsite and amenable to shifting schedules.

Perks and Benefits:

• Competitive salary with monthly performance incentives.
• Meal and other allowances.
• Medical and dental coverage for employees.
• HMO coverage for up to three dependents.
• Training and professional development opportunities.

Join our growing team and start your career in claims support today

Deliver excellent customer service, develop your skills, and be part of a dynamic, supportive workplace.

Job Type: Full-time

Pay: Up to Php24,000.00 per month

Application Question(s):

• 1. Years of experience do you have working as a Customer Service Representative/Call Center Agent?

• Years of experience do you have working in a BPO International Voice Account?

• What level of education have you completed?
• What kind of account experience do you have, and how many years have you worked in each? Please select from the following options:
• Travel
• Telecom
• Collections
• Financial
• Insurance
• Healthcare
• Others (please specify): 
• Are you open to attending an onsite interview? 
• What is your preferred working site?: 
• Active email address:
• Active viber number
• Active mobile number:
• Do you have a valid drivers license? 
• Kindly provide your full name (First Name, Middle Name, Last Name):
• Availability for virtual/oniste processing today or tomorrow (kindly indicate time from 10:30 AM - 6PM):

Work Location: In person