CSR - Claims

WE’RE HIRING | CSR – CLAIMS SSP FNOL Work Locations: Manila Site: 6th Floor, One E-Com Center, Harbor Drive, Mall of Asia Complex, Pasay City Alabang Site: 9th–11th Floor, Vector Zone, Northgate Cyberzone, Filinvest City, Ayala Alabang, Muntinlupa City Work Setup: Onsite Schedule: Night Shift | Shifting | 2 Days Off Salary: ₱24,675 About the Role: We are looking for a Customer Service Representative – Claims SSP FNOL who will handle customer inquiries and claims-related transactions with accuracy, professionalism, and empathy. You will serve as the first point of contact for claim submissions, ensuring smooth communication and excellent service delivery. Key Responsibilities: - Handle customer inquiries and claims confidently through calls and written correspondence. - Foster and maintain strong client and customer relationships to ensure satisfaction. - Identify opportunities, develop account strategies, and propose effective solutions. - Clearly communicate brand and company policies to clients. - Discuss product/service features, benefits, and terms; prepare necessary reports and documentation using web-based tools or proprietary systems. - Apply effective problem-solving and negotiation skills in every interaction. Qualifications: - At least 6 months of voice account experience (generic). - College graduate (any course). - Strong verbal and written communication skills. - Must be willing to work onsite and amenable to shifting schedules. Perks and Benefits: - Competitive salary with monthly performance incentives. - Meal and other allowances. - Medical and dental coverage for employees. - HMO coverage for up to three dependents (valid until age 80). - Training and professional development opportunities. Join our growing team and start your career in claims support today Deliver excellent customer service, develop your skills, and be part of a dynamic, supportive workplace.