CSR - Claims

WE’RE HIRING | CSR – CLAIMS SSP FNOL

Work Locations:
Manila Site: 6th Floor, One E-Com Center, Harbor Drive, Mall of Asia Complex, Pasay City
Alabang Site: 9th–11th Floor, Vector Zone, Northgate Cyberzone, Filinvest City, Ayala Alabang, Muntinlupa City

Work Setup: Onsite
Schedule: Night Shift | Shifting | 2 Days Off
Salary: ₱24,675

About the Role:

We are looking for a Customer Service Representative – Claims SSP FNOL who will handle customer inquiries and claims-related transactions with accuracy, professionalism, and empathy. You will serve as the first point of contact for claim submissions, ensuring smooth communication and excellent service delivery.

Key Responsibilities:
- Handle customer inquiries and claims confidently through calls and written correspondence.
- Foster and maintain strong client and customer relationships to ensure satisfaction.
- Identify opportunities, develop account strategies, and propose effective solutions.
- Clearly communicate brand and company policies to clients.
- Discuss product/service features, benefits, and terms; prepare necessary reports and documentation using web-based tools or proprietary systems.
- Apply effective problem-solving and negotiation skills in every interaction.

Qualifications:
- At least 6 months of voice account experience (generic).
- College graduate (any course).
- Strong verbal and written communication skills.
- Must be willing to work onsite and amenable to shifting schedules.

Perks and Benefits:
- Competitive salary with monthly performance incentives.
- Meal and other allowances.
- Medical and dental coverage for employees.
- HMO coverage for up to three dependents (valid until age 80).
- Training and professional development opportunities.

Join our growing team and start your career in claims support today
Deliver excellent customer service, develop your skills, and be part of a dynamic, supportive workplace.