Senior Operations Manager

3 days ago

Paranaque City, Calabarzon, Philippines SPi Global (now Straive) Full time $70,000 - $120,000 per year

Senior Manager - Operations

Job Summary: We are seeking a highly dynamic and results-driven Operations Manager to lead critical project delivery and foster a culture of continuous operational excellence. This pivotal role requires strategic foresight, exceptional leadership in people development, strong analytical acumen with hands-on data proficiency, and a proven ability to anticipate challenges and drive measurable outcomes within a fast-paced, complex environment.

Key Responsibilities:

  • Strategic Operational Leadership:

  • Lead and oversee end-to-end project delivery, ensuring alignment with client expectations, contracts, and organizational objectives.

  • Develop and optimize operational strategies for maximum efficiency, effectiveness, and scalability.
  • Proactively identify challenges, anticipate risks, and execute innovative, data-driven solutions.

  • Team Performance & Development:

  • Mentor, coach, and empower high-performing teams, fostering growth and achieving best-in-class standards.

  • Establish a culture of excellence, accountability, and continuous innovation.
  • Lead cross-functional teams including capacity planning, training, quality, WFM, and HR initiatives.

  • Operational Governance & Metrics:

  • Drive governance through consistent monitoring and reporting of critical KPIs (leading/lagging) to track progress and deliver results.

  • Systematically identify and address gaps in operational metrics and efficiency, leveraging insights for improvement.
  • Ensure stringent compliance with industry standards, regulations, and company policies.

  • Client & Stakeholder Engagement:

  • Cultivate strong client relationships by delivering exceptional service.

  • Collaborate strategically with internal stakeholders on high-impact improvement initiatives.

Required Skills & Qualifications:

  • Proven Operational Acumen:

  • Expertise in operational frameworks; track record of identifying gaps, strategic planning, and consistent high performance.

  • Lean Six Sigma Green Belt certified (ideal, not required); proven history of delivering process improvements or efficiency projects.
  • Adept at identifying and implementing efficiency gains through optimization and automation.

  • Technical & Analytical Proficiency:

  • Proficient in data manipulation and analysis tools (e.g., SQL, advanced Excel).

  • Experience with data scraping, extraction methodologies, and handling large datasets.
  • Ability to translate complex data into actionable insights and compelling visualizations.

  • Strategic & Critical Thinking:

  • Exceptional ability to foresee complex problems, plan strategically, and drive data-backed execution.

  • Capable of independently addressing and resolving issues beyond direct instructions or immediate expertise.
  • Adaptable and resilient in Volatile, Uncertain, Complex, and Ambiguous (VUCA) operational environments.

  • Dynamic Leadership & People Development:

  • Exceptional mentoring, coaching, and people development skills; deeply committed to fostering individual growth and high-performance teams.

  • Proven track record of driving accountability and strong operational governance.

  • Communication & Influence:

  • Above-average communication, influential leadership, and decisive decision-making abilities; able to inspire teams and effectively influence senior stakeholders.

  • Professionalism & Drive:

  • Unwavering commitment to upholding the highest standards of professionalism and integrity.

  • Thrives in fast-paced, dynamic environments; adapts quickly to changing priorities.

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