Event Sales Manager

1 day ago

Ayala Alabang, National Capital Region, Philippines Filinvest Development Corporation Full time ₱600,000 - ₱1,200,000 per year
About the job Event Sales Manager

Filinvest Hotel: CRIMSON RESORT & SPA BORACAY

In accordance with the policies, procedure and standards of Chroma Hospitality and Crimson Resort & Spa, Boracay, and under the general guidance and supervision of the General Manager and within the limits of established Crimson Resort & Spa, Boracay policies and procedures, directs all hotel operations, and assesses, evaluates, and meets the short and long-term needs of the hotel to ensure its success.
  • Generate banquet sales revenue and profitability through achievement of monthly
    goals/targets
  • Strong acquisition business from Weddings, Other Socials, Corporate Residential, and Non-Residential Meeting Groups. Ensure seamless transfer of information is provided to operating departments.
  • Work to develop, build, and maintain long-term relationships with clients to achieve related revenue / profit and customer satisfaction goals.
  • Maintain the highest standard of service and ensure management policies and procedures are effectively observed.
  • Primary contact to assigned accounts and is responsible for the overall proper Account Management and banquet revenue generation for these accounts
  • May be designated as Sales & Catering System administrator
  • Supports and acts in accordance to the approved Banquet Sales Action Plan to boost the sales strategy.
  • Solicit banquet business within the assigned area of assignment Socials (Weddings, Other Socials), MICE (Meetings, Incentives, Conferences, Exhibitions/Events), Live-out. Prepare all standard documents and correspondences required to ensure all clients requirements are met, and to ensure smooth flow of events internally.
- Banquet Proposal, Contract, Addendum
- Banquet Event Order
- Amendment
  • Attend to inquiries in a timely manner. Inquiries may be received through email, mobile
    phone, telephone, other online channels.
  • Coordinate impressive and well-planned familiarization and site inspections with Banquet
    Sales Coordinator or Operations Team in CRSB property.
  • Follows-up status of tentative MICE bookings with Room Sales counterpart.
  • Reviews signed contracts turned over by Room Sales.
  • Handles all room accommodation assignments of Weddings and Other Socials booking,
    function meal and set-up arrangements including submission of menu proposals and billing
    arrangements of group or event assigned by DOBE.
  • Establishes and reviews cut-off dates for final function room requirements, obtains the
    convention or meeting format/program and applies it to available public space; recommends
    the program or format to the meeting organizer.
  • Whenever applicable, at the conclusion of the meeting reviews all charges with the meeting
    organizer through Banquet Sales Coordinator to expedite billing.
  • Sell other hotel facilities and services as required by clients
  • Meet with clients and attend to the details of their events (including weddings; internal
    meetings and external meetings, etc.)
  • Ensure Banquet Contracts and Payments are done in a timely manner based on standard
    hotel policies
  • Liaise with other departments to provide exceptional service for guests:
    - Executive Chef, EAM F&B/Banquet Operations Manager menu and floor plan lay out within
    budgets.
    - Reservations Manager/team for allocation of room bookings.
    - Facilitate BEO and GIS meetings.
    - Provide input for hotel improvement relating to Banquet products and services.
  • Assist with promotions and other sales activities, where requested
  • Assist in organizing trade shows, functions and exhibitions where applicable and advised by
    Superiors
  • Attend networking events that can enhance hotels contacts and business opportunities.
  • Be updated with latest banquet trends and innovations in the corporate meetings industry,
    weddings, other socials, and related industry.
  • Maintain professional relationships with local suppliers/ partners.
  • Grow network of suppliers/partners/accounts that may have the ability to recommend or refer future business clients/opportunities for the hotel.
  • Work with Department Head to achieve departmental revenue targets.
  • Monitor competitors banquet performance and share relevant information to keep abreast
    in the industry trends and market condition.
  • Makes presence felt by customer, constantly. Must be available to solve problem and/or
    suggest alternatives to previous arrangements.
  • Closely liaise with Banquet Sales Coordinator in property to oversee customer experience
    during their stay in the hotel and share any inputs/comments that will help the hotel
    perform better.
  • Following set parameters, must be present on property to manage pre-event up to
    conclusion of event depending on the needs and/or requirements of client.
  • Maintain all sales files such as database, sales records and reports, conference calendar, traces of history and potentials.
  • Monitor monthly account production results and come up with action plans
  • Prepares and submits assigned daily, weekly & monthly reports
  • Ensures Sales & Catering system has accurate and relevant information of respective accounts
  • Follow and use standard templates of the hotel
  • Ensure all banquet collaterals are always complete and updated
  • Practices proper endorsement of leads to the appropriate sales personnel handling the account
  • Champions projects as directed by superiors
  • Disseminates sales-related information to other departments as appropriate.
  • Maintains a high level of exposure for the Resort in major market areas through direct sales solicitation, telephone, fax, telex, contracts, and written communications.
  • Attends all pre and post-conference meetings, as required
  • Establishes and maintains effective employee relations.
  • Ensures that all enquiries are responded promptly within 24 hours.
  • Proactively identifies operational challenges and provide alternatives or solutions to solve
    these challenges
  • Proper follow up from accounts on the status of the offers, proposal or signed contracts.
  • Maintains professional business confidentiality.
  • Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established Resort policies and procedures to achieve the overall objectives of this position.
  • Prepares reports as necessary to develop a more informative database for improved Management decision-making and critical evaluation of work activities.
  • Maintains a favorable working relationship with all other Resort employees to foster and
    promote a cooperative and harmonious working climate.
  • At all times, projects a favorable image of Crimson Resort & Spa Boracay to the public
  • Practices and role-models the Guiding Principles and Core Values of Crimson Hospitality, and ensures that the employees practice the same.
  • Performs any other duties and tasks that may be assigned by immediate superior from
    time to time
QUALIFICATIONS:
  • College graduate (4-year course) Course in Hotel Management or Tourism is preferred
  • Minimum 5 years of job experience from another deluxe/5-star resort/hotel, in Event Sales
  • Proven track record of successfully delivering sales revenues, meeting or exceeding revenue targets, and achieving KPIs or OKRs
  • In depth understanding of the hotel industry, market trends, and competitive landscape
  • Strong selling and negotiations skills

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