Customer Support Representative

5 days ago

Iloilo City, Philippines DSLC Data Support, Inc. Full time

On-site - Iloilo No Exp Required High/Senior High School Full-time Job Description Completed Senior High School or a Bachelor’s Degree holder With or without customer service work experience Ability to communicate in English effectively Basic computer navigation skills Must be dynamic and open to new learnings Willing to work on a night shift Tasks & Responsibilities Talk to customers over the telephone, present software value, and promptly recognize clients’ needs Solve routine and complex problems using provided information sources or through conceptual and innovative thinking, with or without supervision Recognize problems, collect and analyze data, establish facts, and draw valid conclusions with minimal supervision Work closely with the Supervisor on matters requiring escalation to the appropriate internal authority and issues needing immediate attention and resolution; provide special reports to the Supervisor as needed Take ownership of assigned cases, including documentation, follow-up calls, and maintaining records of customer interactions, transactions, inquiries, complaints, comments, and actions taken Joven John Chan Epundolan HR Manager DSLC Data Support, Inc. Working Location If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately: withholds your ID, requires you to provide a guarantee or collects property, #J-18808-Ljbffr

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