IT Helpdesk Support- Level 1

6 days ago

Taguig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱460,800 per year

As a Service Desk / Help Desk Specialist, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.

Location: BGC Corporate center, 30th Street corner 11th Avenue, Bonifacio Global City, Taguig City

Job Description:

  • Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
  • Diagnose and troubleshoot a variety of hardware and software issues
  • Provide first-line support and escalate complex issues to the appropriate technical teams
  • Maintain accurate and up-to-date documentation of all support activities
  • Identify and recommend process improvements to enhance the customer experience
  • Collaborate with cross-functional teams to ensure seamless IT service delivery

Job Requirements:

  • Graduate of Bachelor's degree in any field
  • At least 18 months of experience in a service desk or IT helpdesk role.
  • Open for candidate's who completed 1st year in college.
  • We are also accepting High School Graduate or Senior High School graduate with 4 years relevant experience
  • Excellent communication and customer service skills to effectively interact with end-users.

Job Types: Full-time, Permanent

Pay: Up to Php38,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion

Application Question(s):

  • Highest educational attainment:
  • Total BPO International voice experience:
  • Total Service desk experience in BPO International set-up:
  • Do you have experience in Service now?
  • Unemployed?

Education:

  • Senior High School (Required)

Experience:

  • BPO ITSD: 2 years (Required)

Language:

  • English (Required)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person

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