IT Helpdesk Support- Level 1
6 days ago
As a Service Desk / Help Desk Specialist, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.
Location: BGC Corporate center, 30th Street corner 11th Avenue, Bonifacio Global City, Taguig City
Job Description:
- Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
- Diagnose and troubleshoot a variety of hardware and software issues
- Provide first-line support and escalate complex issues to the appropriate technical teams
- Maintain accurate and up-to-date documentation of all support activities
- Identify and recommend process improvements to enhance the customer experience
- Collaborate with cross-functional teams to ensure seamless IT service delivery
Job Requirements:
- Graduate of Bachelor's degree in any field
- At least 18 months of experience in a service desk or IT helpdesk role.
- Open for candidate's who completed 1st year in college.
- We are also accepting High School Graduate or Senior High School graduate with 4 years relevant experience
- Excellent communication and customer service skills to effectively interact with end-users.
Job Types: Full-time, Permanent
Pay: Up to Php38,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Flexible schedule
- Health insurance
- Life insurance
- Opportunities for promotion
Application Question(s):
- Highest educational attainment:
- Total BPO International voice experience:
- Total Service desk experience in BPO International set-up:
- Do you have experience in Service now?
- Unemployed?
Education:
- Senior High School (Required)
Experience:
- BPO ITSD: 2 years (Required)
Language:
- English (Required)
Willingness to travel:
- 100% (Preferred)
Work Location: In person
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