Loan Processing Team Leader

1 day ago

Taguig, National Capital Region, Philippines GBSS Full time A$90,000 - A$120,000 per year

Official role title: Loan Support Team Leader

About the Role

The Loan Support Team Leader (AU Mortgage) is responsible for managing the day-to-day operations of the loan processing team, ensuring performance targets, service levels, and quality standards are consistently met. This role requires a strong background in the Australian mortgage process and involves guiding and coaching team members, promoting a collaborative and high-performing work culture, and serving as the main link between management and the team. The Team Leader oversees workflow, monitors performance, resolves issues promptly, and drives continuous improvements to boost efficiency and service delivery in line with business objectives.

Who We Are

At GBSS, we're not your average BPO—we believe work should be fulfilling, not draining. We're all about empowering you to grow, learn, and thrive in a culture that's supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let's make things happen  Grow with GBSS, where your potential meets opportunity.

 What You'll Be Doing:

  • Team Leader

  • Lead, coach, and develop the loan processing team to achieve KPIs, quality standards, and performance targets.

  • Allocate workloads and monitor progress to ensure service levels are consistently met.
  • Serve as the main escalation point for complex loan processing issues, ensuring timely resolution.
  • Oversee compliance and reporting, ensuring adherence to company policies and regulatory requirements.
  • Drive process improvements to enhance efficiency, service delivery, and team culture.

  • Loan Support

  • Review and validate conditional documents, valuations, and title searches for accuracy and compliance.

  • Complete mandatory checklists and update systems, linking all required documents.
  • Process mortgage insurance applications and conduct employment/borrower verification calls.
  • Action approved and conditionally approved files, including necessary rework.
  • Maintain professional communication and proactively suggest improvements to processes.

 About You:

  • AU mortgage loan processing experience is required, with strong knowledge of the Privacy Act, Data Protection, NCCP Act, Responsible Lending, and AML/CTF regulations.
  • Excellent data entry accuracy with a high level of attention to detail.
  • In-depth understanding of mortgage lending processes and credit policy (desirable).
  • Highly organized and able to meet strict deadlines in a fast-paced environment.
  • Strong oral and written communication skills, with the ability to work effectively with diverse stakeholders.

Why Join Us?

  • HMO Benefit + free dependent
  • Leave accrual upon hiring
  • Wellness perks
  • Specific client-initiated benefits

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