Customer Service for Collection Local Account

2 weeks ago


Iloilo City, Western Visayas, Philippines TORCH Solutions Full time

We areseeking a Customer Service Representative to join our dynamic customer service team in Iloilo, Western Visayas. This full-time role will involve providing exceptional customer service and support to our local account clients.

What you'll be doing

  1. Handle inbound customer calls and respond to customer inquiries and concerns in a professional and timely manner
  2. Resolve customer issues and complaints, ensuring a positive customer experience
  3. Provide accurate information about company products, policies, and services
  4. Maintain detailed records of customer interactions and document actions taken
  5. Assist with outbound calls for collection and follow-up purposes
  6. Collaborate with cross-functional teams to ensure consistent and efficient service delivery
  7. Adhere to all company policies, procedures, and quality standards

What we're looking for

  1. HS/SHS GRAD + 1YR COLLECTOR EXPERIENCE (BPO OR NON-BPO)

    (Pionner Taglish/Local Account)
  2. Excellent problem-solving and decision-making abilities
  3. Attention to detail and the ability to multitask effectively
  4. A positive, customer-centric attitude and a passion for delivering exceptional service

If you are interested in this opportunity and have the relevant skills and experience, we encourage you to apply now.



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