Customer Service Agent

2 days ago

Iloilo City, Western Visayas, Philippines 1Aviation Ground handling Services, Corp. Full time

Job Summary

Attend to passenger needs and requirements based on company policies and procedures within the assigned area.

Role Functions and Responsibilities

  • Ensure that 1Aviation's Mission and Vision are achieved.
  • Promote and ensure compliance to quality, safety, security and customer service standards based on regulatory requirements, government laws, acceptable industry standards and company policies and procedures.
  • Attend pre-flight briefing conducted at least thirty (30) minutes before opening of check — in counters; Attend post flight briefing.
  • Observe on-time opening and closing of counters / gates as required by the Carrier.
  • Maintain cleanliness and orderliness of counters/gates at all times.
  • Attend to guest's inquiries and provide assistance and solution based on company policies and procedures.
  • Handle flight disruption related issues within authorized parameters and established standards. Escalate to station management issues / challenges beyond authority.
  • Generates ancillary reports and ensure all irregularities are recorded.
  • Prepare documents and endorse special handling guests to designated personnel.
  • Prepare Sales report and handle cash collections / sales for safekeeping and bank remittances for deposit.
  • Shall remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as a precaution in case the flight returns for whatever reasons.
  • Perform other tasks as may be assigned by immediate superior.

Qualifications

  • Must be a graduate of 4-year course preferably in Hospitality Management/Tourism
  • Preferably with work experience in a Customer Service environment
  • Ability to provide outstanding customer service in a fast-paced airport environment
  • Proficiency in the English language, ability to collaborate and communicate effectively
  • Ability to address passenger needs with a positive and solution-oriented approach

Job Type: Full-time

Ability to commute/relocate:

  • Iloilo City: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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