Customer Service Representative

2 days ago

Makati City, National Capital Region, Philippines Euronet Full time ₱150,000 - ₱250,000 per year

Position: Helpdesk Officer (ATM)

Location: Makati City

Responsibilities:

  • Receive all issues by phone call, e-mail, and related communication from partners and clients.
  • Timely escalation of all unresolved issues to the relevant internal and external departments.
  • Deal with all matters to users in a professional and timely manner.
  • Respond and truly identify what the requests or the issues are and then seek a solution.
  • Generate analysis in responsible helpdesk reports and report to management.
  • Perform other tasks assigned by supervisor and/or manager.

Qualifications:

  • Bachelor's Degree in any related field.
  • With at least 1 year experience as Customer Service
  • Quick comprehension.
  • Hard-working and goal-oriented.
  • Excellent communication skills.
  • Good integrity, positive attitude, helpful and high commitment, competence, and motivation.
  • Be able to work in a flexible time environment (shifting and holiday work schedule)

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