Customer Service Representative

1 week ago

Makati City, National Capital Region, Philippines Vital Solution Partners Full time ₱300,000 - ₱450,000 per year

Job Summary:

We are seeking
Customer Service Representatives

to join our growing team for an
international airline account

. This role is perfect for those who are passionate about providing top-notch service, thrive in a fast-paced environment, and are looking to build a career in the aviation and customer service industry.

Key Responsibilities:

  • Provide excellent customer service to international airline passengers via phone, chat, or email.
  • Assist with inquiries regarding flight bookings, itineraries, baggage policies, and general airline services.
  • Resolve issues with professionalism and empathy, ensuring a positive customer experience.
  • Accurately log customer interactions and follow standard operating procedures.
  • Collaborate with internal teams to escalate and resolve complex concerns efficiently.

Qualifications:

Education & Experience:

  • Bachelor's degree graduates are welcome to apply –
    No BPO experience required.
  • OR at least
    2 years of college education

with
minimum 1 year of BPO experience.
- Background in the
hotel, hospitality, or food & beverage industry

is a
plus

, but
not required.

Skills:

  • Excellent English communication skills

– both verbal and written.
- Strong customer service orientation and interpersonal skills.
- Ability to remain calm and professional in high-pressure situations.
- Willingness to learn and adapt to airline policies and procedures.

Other Requirements:

  • Willing to work in
    Makati City

.
- Amenable to shifting schedules, weekends, and holidays.
- Open to a
hybrid work setup

, subject to performance and business needs.

Benefits:

  • Competitive salary package
  • Performance incentives
  • 10%-30% nigh differential
  • HMO
  • Potential for remote/hybrid work arrangements

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