Operations Manager

1 day ago

Fort Bonifacio, National Capital Region, Philippines Electrodry Full time ₱750,000 - ₱900,000 per year

FREE MEALS AND SNACKS ON US Cut down on expenses while working onsite with our free daily lunch meals, breakfasts, and treats

#WeAreTGT: Great Place to Work Certified

  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
  • Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
  • Vibrant City Location: Work in BGC, Alabang, and Eastwood (Day and/or Night Shift)

YOUR DAILY TASKS

Team Management

  • Mentor and guide team members to ensure they have the tools, skills, and support needed to succeed.
  • Conduct regular one-on-one sessions with direct reports to review performance, provide feedback, and discuss career growth.
  • Drive performance management by setting clear expectations, monitoring progress, and ensuring timely completion of tasks.
  • Address issues promptly through coaching, corrective actions, and continuous action planning to achieve positive outcomes.
  • Implement staff retention strategies to maintain engagement and alignment with Techno Global Team values.

Operational Management

  • Oversee the onboarding process for new hires — including operational setup, account credentials, and smooth transition to client accounts.
  • Establish, monitor, and ensure adherence to internal KPIs and SLAs, providing regular performance and issue reports with recommended actions.
  • Ensure all customer support interactions meet company standards and client expectations using the approved tools and processes.
  • Maintain strong client relationships by ensuring satisfaction, consistent communication, and proper team coverage during operational hours.
  • Collaborate with clients and internal teams to manage objectives, resolve issues, and identify opportunities for process improvement.
  • Work closely with other Operations Managers and department heads to meet service improvement goals and ensure both client and employee retention.

THE IDEAL CANDIDATE

  • At least 5 years of experience in operational management, preferably in BPO setting.
  • Proven experience in team and operations management, preferably in a client-facing or BPO environment.
  • Strong leadership, coaching, and performance management skills with the ability to motivate and develop team members.
  • Excellent communication, problem-solving, and client relationship management abilities, with a track record of meeting KPIs and SLAs.
  • Available on multiple sites and shifts (MDC100 - Eastwood, Ecotower - BGC and Aeon Center - Alabang); morning and night shift.

Experience our seamless 100% virtual recruitment process. Apply anytime, anywhere

Job Types: Full-time, Permanent

Pay: Php70, Php75,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Staff meals provided

Ability to commute/relocate:

  • Bonifacio Global City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Operations Management: 5 years (Required)
  • BPO: 5 years (Required)

Work Location: In person

  • Manager, Financial Operations and Analytics

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Tyler Technologies Full time ₱2,000,000 - ₱2,500,000 per year

    We are seeking a highly analytical and collaborative Data Team Manager, Financial Operations to lead a Manila-based team supporting our U.S. Financial Planning & Analysis (FP&A) function. This role is responsible for overseeing the development and delivery of data-driven insights, dashboards, and reports using tools such as Power BI, Alteryx, and other...

  • Operations Manager Vendor Master Data and Operational Purchasing

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Merck KGaA Full time ₱1,500,000 - ₱2,500,000 per year

    Job Id281309Bonifacio Global City, Metro Manila, PhilippinesJob TypeFull-timeWork Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics....

  • Operations Head

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines NATIONSTAR DEVELOPMENT CORP. Full time ₱120,000 - ₱180,000 per year

    POSITION DESCRIPTION:The Head of Operations is responsible for overseeing the day-to-day operational functions of the organization to ensure efficiency, quality, service, and cost-effective management of resources. This role involves strategic planning, process improvement, team leadership, and cross-department collaboration to support overall business...

  • Account Manager I – Client Billing Operations

    1 day ago

    Fort Bonifacio, National Capital Region, Philippines JPMorganChase Full time ₱900,000 - ₱1,200,000 per year

    JOB DESCRIPTIONAt JPMorgan Chase, we are committed to fostering a culture of innovation, collaboration, and excellence. As a global leader in financial services, we value diversity and inclusivity, creating an environment where every team member can thrive and contribute to our shared success. Joining the Global Billing Operations Invoice Production and...

  • Manager, General Accounting Operations NA

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Merck KGaA Full time ₱2,000,000 - ₱2,500,000 per year

    Job Id290254Bonifacio Global City, Metro Manila, PhilippinesJob TypeFull-timeWork Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics....

  • Operations Director

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Everise Full time ₱2,000,000 - ₱2,500,000 per year

    Company OverviewJoin us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the...

  • Head of Procurement Operations

    1 day ago

    Fort Bonifacio, National Capital Region, Philippines Merck KGaA Full time ₱2,500,000 - ₱7,500,000 per year

    Work Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...

  • Data Operations Analyst

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines International Workplace Group Full time ₱900,000 - ₱1,200,000 per year

    About the companyIWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.Our...

  • e-commerce shop operator

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Manggo Selection Full time ₱240,000 - ₱360,000 per year

    Job Summary:We are seeking a reliable and experienced Shop Operator to manage our shop. The Shop Operator will be responsible for overseeing day-to-day operations, managing inventory, ensuring customer satisfaction, and managing a team of employees.Responsibilities:Manage and oversee all aspects of the store's operations, includingUpload and update the new...

  • Operations Team Leader

    1 day ago

    Fort Bonifacio, National Capital Region, Philippines Electrodry Full time ₱450,000 - ₱600,000 per year

    WE'VE GOT YOU COVERED Dependable HMO and free lunch daily – so you can save more and stress less.#WeAreTGT in BGC: Great Place to Work CertifiedHealth & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral...