Operations Team Leader

2 days ago

Fort Bonifacio, National Capital Region, Philippines Electrodry Full time ₱450,000 - ₱600,000 per year

WE'VE GOT YOU COVERED Dependable HMO and free lunch daily – so you can save more and stress less.

#WeAreTGT in BGC: Great Place to Work Certified

  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
  • Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
  • Vibrant City Location: Work in BGC (Day Shift)

THE PERFECT MATCH

What You'll Bring (Experience)

  • Minimum of 3 years of experience in team management.
  • Proven experience in operations management or a similar leadership role, with a strong track record of driving results.
  • Proficient in creating clear and concise process documentation.
  • Preferably holds a Bachelor's/College Degree in any field, IT preferably.
  • Willing to work ON-SITE Day in our BGC site.

About You (Soft Skills)

  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent problem-solving skills and a strategic mindset.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Strong organizational and time management skills.

YOUR DAILY TASKS

People & Performance Management

  • Lead, coach, and motivate your team to perform at their best
  • Monitor staff performance, quality, and efficiency
  • Manage attendance and ensure KPIs are consistently met
  • Provide regular feedback — both positive and constructive
  • Handle onboarding and training for new Philippines-based staff
  • Review and support staff development through coaching sessions
  • Maintain strong client relationships and performance alignment
  • Communicate regularly with clients to ensure expectations are met
  • Coordinate with AU managers and TGT departments for issue resolution
  • Ensure end-of-shift procedures are completed smoothly
  • Handle other operational tasks as assigned

Administration, Reporting & Documentation

  • Prepare and submit weekly or monthly activity reports
  • Download and submit KPI reports to the TGT Operations Manager
  • Maintain complete records for performance management, disciplinary actions, and timekeeping and attendance

#WeAreTGT in BGC: Great Place to Work Certified

TGT's Bonifacio Global City Branch is a vibrant location with plenty to offer. If you're looking for a dynamic career opportunity with a great company culture, this is the perfect role for you

Guide the team, wow the clients, and own the results. Experience our seamless 100% virtual recruitment process. Apply today

Job Types: Full-time, Permanent

Pay: Php45, Php50,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Staff meals provided

Ability to commute/relocate:

  • Bonifacio Global City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • team management: 3 years (Required)

Work Location: In person

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