Loans Processor

Be the driving force in property finance

Take your mortgage processing career to the next level with a role that combines global exposure and professional stability. This is your chance to make an international impact while staying in the Philippines, mastering the Australian mortgage industry, and leaving a mark in the world of property and finance.

Job Description

As a Loans Processor - Precredit & Managing Retention for AU Mortgage, you'll handle the complete precredit loan processing cycle, from valuations to compliance documentation. You'll also manage client retention workflows, ensuring every customer continues their property journey with seamless service and trusted financial guidance.

Job Overview

Employment type: Full-time

Shift: Day Shift

Work setup: Permanent WFH

Exciting Perks Await

• Competitive Salary Package
• Permanent WFH arrangement
• HMO coverage with free dependent
• Day shift schedule
• Fixed weekends off
• Emapta laptop with extra monitor and peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum 2+ years' experience in end-to-end Australian mortgage loan processing
• Strong grasp of pricing policy, valuation ordering, retention workflows, and compliance packaging
• Excellent working knowledge of common CRMs (e.g., Mercury, Flex, SalesTrekker, Symmetry)
• Strong attention to detail and organizational skills-you catch errors others miss
• Clear and confident written English, capable of liaising with lenders and brokers professionally
• Demonstrated ability to take ownership of tasks and work independently
• Bachelor's degree required
• Experience in managing trackers and working with multiple systems at once

This role is ideal for you if you:

• Are an experienced AU mortgage loan processor who prefers owning your workflow
• Thrive in a back-end execution role with minimal hand-holding
• Are seeking a stable, long-term role where you can just get on with the job
• Enjoy structured work and are confident making judgment calls using experience
• Want to contribute to a growing business without people management responsibilities

Your Daily Tasks

• Organize property reports and prepare broker tools like Quickli, strategy sheets, and loan options mud maps
• Manage all steps of the Client Retention Process, including scheduling reviews, preparing retention pricing, updating trackers, and sending final client communications
• Oversee Client Onboarding Tasks including allocation, data collection, reviewing supporting documents, and preparing property reports
• Maintain and update Client Loan Account Details; own Retention and Interest Only & Fixed Term Trackers
• Submit valuation orders and pricing discount requests based on lending strategy
• Send and track Full Data Requests, including for pre-approval extensions and formal conversions
• Compile and upload compliance documentation and ensure CRM stages are accurately maintained
• Collaborate with brokers via weekly updates on Fact Find and data request tracking
• Occasionally train junior team members or support with internal handovers when required

About the Client

Our client is a highly respected Australian-based mortgage broking and buyers' agency firm supporting professionals, home buyers, and investors in reaching their property and financial goals. Built by industry leaders who turned personal success into a business model, they offer strategic property finance expertise, high-growth investment support, and an empowering environment for global professionals looking to thrive in real estate and finance-without leaving home.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra