Service Excellence Senior Manager

4 hours ago

Taguig, National Capital Region, Philippines BIITECH, LLC Full time ₱1,500,000 - ₱3,000,000 per year

Job Title:

Service Excellence Senior Manager

Location:

Taguig (Onsite)

Work Setup and Schedule:

Onsite

Job Summary:

The Service Excellence Senior Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope business challenges, conduct fact-based analyses and problem-solving, and develop actionable recommendations. This role drives measurable business impact by improving cost efficiency, customer experience, and demand management.

If you are a Six Sigma expert seeking a global career opportunity, this role offers the platform to lead transformative process improvement projects and contribute to revenue growth, margin optimization, and client satisfaction.

Key Responsibilities:

Lead and deliver process improvement projects aligned with business goals to optimize cost, efficiency, and customer lifetime value.

Collaborate with Service Delivery teams to reach Platinum Standards in client metrics through gap analysis and targeted initiatives.

Drive financial gains through impactful projects focusing on bonus maximization, penalty management, and operational cost reduction.

Support site-specific activities related to Focus Metrics and business performance.

Minimum Qualifications:

Bachelor's Degree in any field.

Six Sigma Green Belt/Black Belt and/or Lean Sigma certification.

Minimum of 5 years of managerial experience in the same industry.

Proven leadership in operational functions such as Training, Quality, Workforce, and Operations.

Strong expertise in change management, stakeholder management, and influencing without direct authority.

Strategic and innovative thinker with strong analytical and problem-solving skills.

Experience managing collections accounts is an advantage.

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