Customer Service Specialist

3 days ago

Mandaluyong City, National Capital Region, Philippines Telestar Full time ₱300,000 - ₱500,000 per year

Requirements

  • High-level English (speaking, reading, writing)
  • 1-2 years of experience as a Customer Service Specialist
  • Attentive to the smallest details
  • Ability to work independently and make sound business decisions on a case-by-case basis
  • People-person who enjoys helping others
  • The ability to prioritize and multitask, with excellent time management skills
  • Strong interpersonal skills, including active listening
  • The capacity to remain calm under intense pressure, especially when dealing with angry customers
  • Being patient and attentive
  • Excellent organizational skills
  • Familiarity with CRM systems and practices

Responsibilities

  • Communicating with customers via email and live chat
  • Handling customer complaints, escalating to a manager if an issue cannot be resolved
  • Identifying and assessing customer needs to ensure satisfaction
  • Maintaining accurate and detailed records of customer interactions and account information
  • Providing product recommendations when appropriate
  • Building strong, lasting relationships with customers to ensure they feel supported and valued
  • Engaging in active listening through written communication and ensuring a calm, professional tone even in difficult situations
  • Responding accurately and efficiently to customer inquiries, providing clear explanations and solutions
  • Applying a proactive approach with a customer-first mindset and strong sales orientation to help improve company performance and encourage repeat business

Benefits

  • Salary:
    Negotiate
  • Working in a dynamic and flexible environment (no dress code, Pantry full of snacks and food...)
  • Insurance, day leaves are based on the Filipino Labor Law
  • Incentive will be added based on performance
  • Work time: Monday to Friday,
    1:00 PM to 10:00 PM

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