Customer Service Representative
5 days ago
I. REQUIREMENTS
- High-level English (speaking)
- 1–2 years of experience as a
Customer Service Specialist - Prior experience in
B2B customer service
is highly preferred - Ability to work independently and make sound business decisions on a case-by-case basis
- People-person who enjoys helping and building strong client relationships
- Strong prioritization, multitasking, and time management skills
- Excellent interpersonal skills, including active listening
- Ability to remain calm under pressure, especially when handling complex or escalated client issues
- Patient, empathetic, and attentive to customer needs
- Knowledge of
content
or the
crypto/blockchain industry
is a strong plus
II. RESPONSIBILITIES
- Communicating with
business clients
via email and live chat in a clear and professional manner - Handling client complaints or complex issues, escalating to a manager when necessary
- Identifying and assessing client needs to ensure a high level of satisfaction
- Maintaining accurate and detailed records of
client interactions, accounts, and transactions - Providing guidance, product/service recommendations, and solutions tailored to business client requirements
- Building strong, long-term relationships with clients to ensure they feel supported and valued
- Practicing active listening and maintaining a professional, solution-oriented tone in all communications
- Responding accurately and efficiently to client inquiries, offering clear explanations and resolutions
- Applying a proactive,
client-first mindset
to improve service quality and encourage client loyalty
III. BENEFITS
- Competitive salary + performance-based incentives
- Full government benefits:
SSS, PhilHealth, and Pag-IBIG - Insurance, paid leaves, and benefits in line with the Philippine labor law
- Supportive, dynamic, and flexible work environment (no dress code)
- Working schedule:
Monday – Friday, 1:00 PM – 10:00 PM
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