Customer Service Representative

7 days ago

Mandaluyong City, National Capital Region, Philippines Telestar Full time ₱250,000 - ₱450,000 per year

I. REQUIREMENTS

  • High-level English (speaking)
  • 1–2 years of experience as a
    Customer Service Specialist
  • Prior experience in
    B2B customer service
    is highly preferred
  • Ability to work independently and make sound business decisions on a case-by-case basis
  • People-person who enjoys helping and building strong client relationships
  • Strong prioritization, multitasking, and time management skills
  • Excellent interpersonal skills, including active listening
  • Ability to remain calm under pressure, especially when handling complex or escalated client issues
  • Patient, empathetic, and attentive to customer needs
  • Knowledge of
    content
    or the
    crypto/blockchain industry
    is a strong plus

II. RESPONSIBILITIES

  • Communicating with
    business clients
    via email and live chat in a clear and professional manner
  • Handling client complaints or complex issues, escalating to a manager when necessary
  • Identifying and assessing client needs to ensure a high level of satisfaction
  • Maintaining accurate and detailed records of
    client interactions, accounts, and transactions
  • Providing guidance, product/service recommendations, and solutions tailored to business client requirements
  • Building strong, long-term relationships with clients to ensure they feel supported and valued
  • Practicing active listening and maintaining a professional, solution-oriented tone in all communications
  • Responding accurately and efficiently to client inquiries, offering clear explanations and resolutions
  • Applying a proactive,
    client-first mindset
    to improve service quality and encourage client loyalty

III. BENEFITS

  • Competitive salary + performance-based incentives
  • Full government benefits:
    SSS, PhilHealth, and Pag-IBIG
  • Insurance, paid leaves, and benefits in line with the Philippine labor law
  • Supportive, dynamic, and flexible work environment (no dress code)
  • Working schedule:
    Monday – Friday, 1:00 PM – 10:00 PM

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