Technical Service Specialist

2 days ago

Mandaluyong City, National Capital Region, Philippines Focus Global Pte. Ltd. Full time ₱900,000 - ₱1,200,000 per year

Mandaluyong,Metro Manila

Full Time

About the Role:

The Technical Specialist plays a key role in ensuring the smooth operation of Technogym service activities. This role provides hands-on technical support to field technicians, assists in complex installations and troubleshooting, and ensures service standards are met across all client sites. Acting as a bridge between the Technical Services Supervisor and the field team, the Technical Specialist helps maintain service quality, efficiency, and customer satisfaction.

Key Responsibilities:

Field Support & Troubleshooting

Assist field technicians with onsite installations, repairs, and preventive maintenance of Technogym equipment

Perform advanced diagnostics and technical troubleshooting when issues are escalated

Ensure all service jobs are completed according to brand standards and safety protocols

Conduct site inspections to verify service quality and compliance

Team Assistance & Training

Support technicians through coaching and sharing of technical best practices

Provide feedback on recurring issues or skill gaps to the Technical Services Supervisor

Participate in or conduct hands-on training sessions for new or existing technicians

Service Quality & Reporting

Document service activities, including findings, resolutions, and recommendations for improvement

Monitor common technical concerns and suggest corrective or preventive measures

Ensure timely completion and accuracy of service reports and job orders

Coordination & Communication

Work closely with the Technical Services Supervisor to align on daily service priorities

Coordinate with the Customer Service team for scheduling, updates, and client communication

Escalate unresolved technical issues to the supervisor or brand principal as necessary

What We're Looking For:

Degree in Electrical or Mechanical Engineering or a related technical field.

At least 2–3 years of experience in technical servicing, preferably for fitness equipment, appliances, or other mechanical/electronic systems

Strong troubleshooting and diagnostic skills

Experience in fieldwork, installations, and maintenance

Good communication and interpersonal skills

Organized, proactive, and committed to service excellence

Join Focus Global Inc. and be part of a team that delivers the premium after-sales experience our clients deserve. Bring your hands-on skills and passion for technical excellence to a company that values learning, teamwork, and customer satisfaction.

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