Customer Service Specialist

4 days ago


Quezon City, National Capital Region, Philippines Robinsons Appliances Full time ₱216,000 - ₱252,000 per year

1. Timely Response to customer inquiries

1.1 Responsiveness

  • Respond to customer inquiry and concern within 6 hours from receipt

  • Respond to customers on all platforms intended for customer interaction

  • Update Customer details and inquiry logs real time

1.2 Call Resolution

  • Resolve general inquiries received within the first touchpoint with the customer

  • Close aftersales service assistance requests within established timelines

  • Timely and accurate submission of progress reports of inquiries and concerns handled

2. ESCALATIONS AND RESOLUTIONS

2.1 Case Escalations

  • Demonstrate strong collaboration skills with other Departments to efficiently resolve customer concerns and inquiries

  • Escalate concerns and cases that are beyond the authority limits of the Customer Support Specialist

Job Type: Full-time

Pay: Php19, Php21,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Work from home

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person



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