Technical Support Representative for VoIP

2 weeks ago

Davao City, Davao, Philippines 8 Ventures Network Pte Ltd Full time ₱20,000 - ₱60,000 per year

Responsibilities:

  • Provide technical support to customers via phone, email, or chat regarding VoIP services, including configuration, troubleshooting, and problem resolution.
  • Diagnose and resolve technical hardware and software issues related to VoIP equipment and applications.
  • Document all support interactions and troubleshooting steps in our ticketing system with clear and concise notes.
  • Collaborate with other support team members and departments to escalate and resolve complex issues promptly.
  • Assist in testing and evaluating new VoIP products and services.
  • Stay current with industry trends and advancements in VoIP technology to provide up-to-date information to customers.

Requirements:

  • Proven experience as a Technical Support Representative or similar role, preferably with VoIP systems.
  • Strong knowledge of VoIP protocols, standards, and technologies (e.g., SIP, RTP, codecs).
  • Familiarity with network troubleshooting tools and techniques.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and in a team environment.
  • Strong problem-solving skills and attention to detail.
  • Customer-oriented and able to empathize with customer concerns.
  • Certification in relevant VoIP technologies (e.g., CCNA Voice, CompTIA Network+) is a plus.

Education:

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

About us:

We are a technology-based group of companies in Singapore and this position is for our subsidiary company Shinevision Enterprises, Inc.

Shinevision Enterprises Inc., is based in Davao and specializes in innovative technology solutions such as CRM, VoIP Telecom, Digital Marketing solutions. Join us to make an impact in making people's life more productive with software automation.

Our office is located at: Door 1, 328 6-A Street, Ecoland Phase 1, Bucana, Davao City.

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