Technical Support Supervisor

2 weeks ago

Davao City, Davao, Philippines Lapanday Foods Corporation - Davao Full time ₱900,000 - ₱1,200,000 per year

ABOUT US

Lapanday Foods Corporation (LFC), is a Filipino-owned, Mindanao-based, grower and exporter of quality fresh bananas and pineapples in Asia and the Middle East. LFC is the first Philippine banana-exporting company to successfully introduce its own brands— Aloha, Mabuhay, and Estrella – in these markets. Our company is a fully integrated production and export organization. We are recognized for our productivity, quality, packaging, cold chain management, and customer service, following our rigorous seed-to-shelf model. As one of the top agricultural conglomerates, LFC generates exports that contribute to the Philippine economy while employing thousands in Mindanao. Guided by our core competencies, as well our focus on innovation, creative thinking and sense of prudence, we see a future of continuous growth and long-term sustainability.

REQUIRED QUALIFICATIONS

  • Bachelor's degree in Information Technology or any related courses
  • At least 1 year experience in hardware- and software-related technical support
  • Strong analytical, communication, multitasking and adaptability skills
  • Good computer installation, troubleshooting, repair, maintenance, computer networking and cabling skills

JOB DESCRIPTION

  • Respond to requests through various communication (e.g., phone, email)
  • Troubleshoot hardware, software, and network issues
  • Assist with software installations, updates and configuration
  • Document technical issues and solutions for future reference
  • Provide clear, step-by-step instructions to users for issue resolution, and remote support
  • Conduct performance analysis of devices
  • Ensure systems and applications are operating efficiently and securely
  • Inform users about the device's operation and potential consequences
  • Set up new hardware and software

BENEFITS

  • Service Incentive Leaves
  • HMO
  • Parking Area
  • Participation in HR-initiated activities and events

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