
Customer Service Representative
2 days ago
Job description:
We are looking for dedicated Customer Service Representatives (CSR) for a Healthcare Account that will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.
Key Responsibilities:
- Answer incoming calls, chats, or emails from customers in a professional and courteous manner
- Handle inbound and outbound calls from members regarding healthcare benefits, claims, account issues, billing, and services.
- Provide accurate information regarding products, services, and policies
- Handle complaints efficiently and provide appropriate solutions within set timelines
- Escalate complex issues to higher support when necessary
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Document customer interactions accurately in the system
- Meet performance targets such as quality, productivity, and customer satisfaction
Job Requirements:
- Open to High School Graduates with BPO experience
- Open to College Graduates (No BPO experience required)
- Prior experience in a healthcare account or BPO/call center is an advantage.
- Strong English communication skills (verbal and written).
- Ability to handle sensitive healthcare information with confidentiality.
- Must be willing to work on Night Shift
- Must be willing to work Onsite
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