E-Commerce Specialist

7 days ago

Ortigas, Philippines HARTECH SOLUTIONS Full time ₱216,000 per year

Job Summary:

The Account Handler is responsible for managing and maintaining strong relationships with local clients. This role ensures that client needs are met efficiently by coordinating with internal teams, addressing concerns, and providing excellent service. The Account Handler acts as the main point of contact between the company and its local accounts to drive client satisfaction and business growth.

Key Duties and Responsibilities:

  • Act as the primary contact for assigned local clients.
  • Manage client accounts, ensuring timely communication and service delivery.
  • Handle inquiries, requests, and issues with professionalism and efficiency.
  • Coordinate with internal departments (operations, sales, finance, etc.) to fulfill client requirements.
  • Monitor client account activities, ensuring compliance with company policies and standards.
  • Prepare and deliver regular reports and updates to clients.
  • Build and maintain long-term relationships to promote customer loyalty and retention.
  • Support business development by identifying upselling or cross-selling opportunities.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
  • Proven experience in account management, client servicing, or customer relations.
  • Strong communication and interpersonal skills.
  • Detail-oriented with good organizational and problem-solving abilities.
  • Ability to handle multiple accounts and meet deadlines.
  • Proficient in MS Office and CRM tools.

Job Type: Full-time

Pay: Php16, Php18,000.00 per month

Work Location: In person

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