frontdesk clerk-concepcion marikina/algers suites

1 week ago


Manila, National Capital Region, Philippines Itemcount Technology Full time ₱150,000 - ₱300,000 per year

We are looking for a Dynamic and Energetic Hotel Front Desk Receptionist to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Job Qualifications:

Bachelor's degree in Hotel Restaurant Management or any field related.

Computer literate: MS Office, Internet and Email

Willing to learn quickly

Self-motivated and resourceful

Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients' complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean and tidy to accommodate guests needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role

Experience with hotel reservations

Excellent communication and organizational skills

Degree in hotel management is a plus

Job Type: Full-time

Pay: Php695.00 per day


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