frontdesk clerk-concepcion marikina/algers suites
1 week ago
We are looking for a Dynamic and Energetic Hotel Front Desk Receptionist to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Job Qualifications:
Bachelor's degree in Hotel Restaurant Management or any field related.
Computer literate: MS Office, Internet and Email
Willing to learn quickly
Self-motivated and resourceful
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean and tidy to accommodate guests needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations
Excellent communication and organizational skills
Degree in hotel management is a plus
Job Type: Full-time
Pay: Php695.00 per day
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