Client Success Executive

55 minutes ago

Clark Freeport Zone Pampanga, Philippines Boomering inc Full time ₱7,000,000 - ₱9,000,000 per year

Job Type: Full Time

Work Setup: Hybrid

Work Schedule: Monday – Friday; 09:00 AM – 06:00 PM PH Time Zone

Holidays to follow: Philippines

Salary Budget: Php 70,000.00 – 90,000.00 gross salary package

Qualifications:

  • Bachelor's degree with a minimum of 5 years of post-graduate work experience.
  • Proven experience in account management, customer success, professional services delivery, or executive client engagement.
  • Excellent verbal and written communication skills with the ability to engage and influence C-suite executives.
  • Highly organized and detail-oriented; comfortable managing multiple projects simultaneously.
  • Strong interpersonal skills and a gregarious, outgoing personality.
  • Intellectual curiosity and awareness of global business, economic, and geopolitical trends.
  • Proficient in Microsoft Office and familiar with CRM or database systems.
  • Self-motivated, independent, and capable of working effectively with minimal supervision.

Responsibilities:

  • Lead engagement for 6–8 Councils with 70+ Members, maintaining high satisfaction and retention.
  • Regularly communicate with members via calls and written updates, providing concierge-level service.
  • Attend all Council meetings to ensure exceptional execution, capture insights, and build rapport.
  • Vet and onboard new members and manage transitions for departing ones.
  • Analyze feedback and work with Program Directors to enhance Council experience.
  • Collaborate with Sales, Centers, and Finance teams, and guide contracted Program Directors.
  • Support the Member Development team in identifying cross-sell and upsell opportunities.
  • Monitor metrics, proactively manage at-risk Members, and implement retention plans.
  • Maintain financial goals around retention, receivables, and expense management.
  • Continuously seek innovative improvements to enhance Member engagement and internal processes.

If this sounds like you, then what are you waiting for? Come, join us

What's in it for you?

✓ Genuinely caring Leadership Team

✓ Competitive salary package

✓ Company-provided full set-up for desktop/laptop with backup internet

✓ HMO on the first day of hire

✓ 15 Vacation Leaves and 5 Sick Leaves

✓ Annual Performance Reviews

✓ Unlimited Employee Referral Incentives

✓ Employee Loan Facilities

✓ Social Clubs and Interest Workshops

✓ Company events where you get a chance to win amazing prizes and be rewarded for your

outstanding performance.

✓ Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women,

Retirement Benefits, OT, and Premium Pays

About Boomering Inc.:

Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.

Our mission is to enrich client and staff lives through simple and smart offshoring solutions and

our S.T.E.P. core values (Service, Transparency, Excellence, and Partnership) are the framers of

our continuing success.

Providing equal opportunities and a collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.

Future-proof your career and pursue your passion with Boomering We want career thrill-seekers who are committed to growth as much as we are.

Website:

Career Portal:

Facebook & LinkedIn: Boomering Inc.; Boomering Careers

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