Training Specialist, Customer Experience

2 days ago

Cebu City, Philippines Dover Business Services Full time

Overview Dover Business Services is currently looking for a Training Specialist who will be responsible for aligning Dover Food Retail – After Market Parts team performance with the organization’s goals by developing and implementing learning solutions bridging knowledge and skill gaps. Reporting to the Customer Service Manager, the Training Specialist will work closely with onshore and offshore operations team leaders and front-line employees to identify pain areas and address learning opportunities by developing learning manuals, work instruction/job aid documents, and other related learning instruments. With the responsibility of managing learning solutions for 4 different divisions and other support groups, the role requires experience on Instructional Design for Adult Learners, In-Person/Virtual Training Facilitation, Learning Management Systems, Authoring Tools, and various Customer Relationship Management or Enterprise Resource Planning Systems. Responsibilities Provide analysis, design, development, implementation, and evaluation of learning solutions. Facilitate employee training on existing and new servicing tools/applications. Deliver the standard onboarding training for new hires and facilitation of access requests for all required tools/applications. Manages in-house web-based training materials and completion tracking for both in-house and global WBTs. Maintains and organizes the knowledge base documents, reference documents, and work instructions on the SharePoint site. Evaluate transactional call monitoring and perform standard Quality Analyst related responsibilities. Qualifications And Educational Requirements Bachelor’s Degree is required for this role. Education or Teaching courses is a plus. 3 Years experience in the BPO or Shared Services Industry. 2 Years experience as a Trainer for Customer Experience/Service. Preferred Skills Effective communication, judgement, problem-solving, relationship, facilitation, and presentation skills Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources as efficiently as possible Ability to effectively interact at all levels in the organization 1 year instructional design experience and strong knowledge of instructional design models Experience on knowledge base management and knowledge base management systems Experience on Learning Management Systems and Authoring Tools Company Overview Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Finance, IT and HR to the entire organization. With locations in Hamilton, Ohio, Dundee, Scotland and soon to be Suzhou, China, DBS centers operate across the globe to maximize service to our operating companies (OpCos). Dover Corporation delivers innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.” Seniority level Mid-Senior level Employment type Full-time Job function Human Resources #J-18808-Ljbffr

  • Training Specialist, Customer Experience

    3 weeks ago

    Cebu City, Philippines Dover Corporation Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Training Specialist, Customer Experience Location:Cebu City, 07, PH Work Arrangement: Hybrid POSITION TITLE : Training Specialist, Customer Experience REPORTING TO: Manager, Engaged Services LOCATION: Cebu, Philippines Summary Description : Dover Business...

  • Training Specialist, Customer Experience

    7 days ago

    Cebu City, Central Visayas, Philippines Dover Business Services Full time ₱900,000 - ₱1,200,000 per year

    POSITION TITLE:Training Specialist, Customer ExperienceREPORTING TO:Manager, Engaged ServicesLOCATION:Cebu, PhilippinesSummary DescriptionDover Business Services is currently looking for a Training Specialist who will be responsible for aligning Dover Food Retail – After Market Parts team performance with the organization's goals by developing and...

  • Training Specialist, Customer Experience

    3 weeks ago

    Cebu City, Philippines Dover Full time

    Overview POSITION TITLE : Training Specialist, Customer Experience REPORTING TO : Manager, Engaged Services LOCATION : Cebu, Philippines Summary Description : Dover Business Services is currently looking for a Training Specialist who will be responsible for aligning Dover Food Retail – After Market Parts team performance with the organization’s goals by...

  • Customer Training Specialist

    3 weeks ago

    Cebu City, Philippines OP360 (OfficePartners360) Full time

    Customer Training Specialist – SaaS (Remote)We’re looking for a Customer Training Specialist to join our fast-growing SaaS team and empower users to get the most out of our collaboration platform. In this role, you’ll lead engaging training sessions—from live webinars (50–200 attendees) to tailored 1:1 sessions—helping teams worldwide adopt our...

  • Customer Experience Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱20,000 - ₱25,000 per year

    Customer Experience Specialist – FinancialLocation: Cebu CityWork Setup: Onsite | Shifting ScheduleBuild a Meaningful Career in Customer ServiceStep into a rewarding role as a Customer Experience Specialist and become the first point of contact for customers who need reliable support and clear solutions. You'll be part of a dynamic team that values...

  • Customer Experience Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱20,000 - ₱25,000 per year

    Customer Experience Specialist – FinancialLocation: Cebu CityWork Setup: Onsite | Shifting ScheduleBuild a Meaningful Career in Customer ServiceStep into a rewarding role as a Customer Experience Specialist and become the first point of contact for customers who need reliable support and clear solutions. You'll be part of a dynamic team that values...

  • Customer Experience Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Guesty Full time ₱350,000 - ₱700,000 per year

    Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo,...

  • Training Specialist

    5 days ago

    Cebu City, Central Visayas, Philippines SVC PH Inc. Full time ₱15,000 - ₱2,800,000 per year

    SVC PH, Inc.  is currently looking for a Training Specialist to start ASAPSelect VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We...

  • Training Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines PharmaLex Full time ₱800,000 - ₱1,200,000 per year

    Arbour Group is looking for a full-time Training Specialist to join their client's organization- one of the leading organizations in the USA providing exterior and interior signage, graphics, and maintenance services, with a network of award-winning installation partners.The Training Specialist will be involved in designing, implementing, and evaluating...

  • Training Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Prime@Technology Specialist Full time ₱200,000 - ₱250,000 per year

    Skills & Qualification• Experience in facilitation and training•Presentation, and group facilitation skills•Possess a strong work ethic and a team player•Good grasp of Microsoft Office applications particularly MS Word, MS Excel and MS Power Point.•Must be able to able to work independently and a team player