Senior Consultant Solutions Design

2 weeks ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱1,200,000 - ₱2,400,000 per year


Education Qualifications: Graduate of any stream (Preferably MBA)

Benefits:

  • HMO for Employee and 2 Free Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities and exposure to multiple accounts

Requirements:

  • Minimum 8 years BPO/BPM experience. Mandatory to have worked in customer service operations in a managerial role. Prior Solution design experience will be preferred.
  • Must be knowledgeable on contact center operations along with RFP process and bid management.
  • Crafting winning proposals and value propositions
  • End to end bid management from qualify till submission
  • Respond to RFPs, RFIs, RFQs, tenders and proactive bids
  • Demand Generation, Account & strategy planning, GTM initiatives across geographies, industries and verticals
  • Must be willing to work onsite in BGC, Taguig

Responsibilities:

  • Client Interactions: Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions
  • Competitive and market analysis: Gathers, synthesizes, analyses market competitive intelligence for a specific domain / market and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report
  • Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals
  • Contract negotiation: Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution
  • Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies etc.

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