BPO Trainer

6 days ago

Ayala Alabang, National Capital Region, Philippines ADEC Innovations Full time $40,000 - $80,000 per year

Under the supervision of the Channel Manager, this key position is responsible for the training and random audits for the team.

PERFORMANCE AND PEOPLE MANAGEMENT

  • Creates training modules and provides associated activities.
  • Conducts training for new hires.
  • Conducts product specific and refresher training.
  • Evaluates the effectiveness of training programs conducted (Levels 1 to 3).
  • Prepares trainee assessment and evaluation.
  • Manages training records of learners and prepares applicable training reports accordingly.
  • Handles administrative duties related to training.
  • Assists Supervisor when necessary.

COMMUNICATION

  • Interfaces with internal and external clients, CM and subordinates on general issues and solutions related to training.
  • Prepares training reports and makes recommendations on how to improve the training.
  • Answers emails, inquiries regarding project specifications.

REQUIRED DUTY STATEMENTS

  • Ensures compliance to company rules and regulations, which shall include but not limited to the Employee Code of Discipline, the policies on Quality Management System (QMS), Information Security Management System (ISMS), Environment Health & Safety (EHS), and Environmental Management System (EMS); Data Privacy Act (DPA); and other duties and responsibilities prescribed for all ADEC employees.
  • Ensures compliance of all Non-Conformity Corrective Action Preventive Action Concessions (NCAPACs) and all other audit findings within the prescribed period.
  • Reports security incidents and/or any identified security weaknesses.
  • Performs other tasks that may be assigned from time to time.

REQUIREMENTS:

  • Graduate of a 4-year course preferably related to Information Technology and Business Management.
  • At least 3 years of experience as a Trainer, conducting and facilitating a variety of training programs.
  • 1 year or more of relevant and related experience in BPO industry is an advantage.

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Job Type: Full-time

Benefits:

  • Health insurance
  • Life insurance
  • Paid training

Experience:

  • Trainer: 3 years (Required)
  • BPO: 1 year (Required)

Work Location: In person

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