Process Trainer

1 day ago

Ayala Alabang, National Capital Region, Philippines ADEC Innovations Full time ₱800,000 - ₱1,200,000 per year

Under the supervision of the Channel Manager, this key position is responsible for the training and random audits for the team.

PERFORMANCE AND PEOPLE MANAGEMENT

  • Creates training modules and provides associated activities.
  • Conducts training for new hires.
  • Conducts product specific and refresher training.
  • Evaluates the effectiveness of training programs conducted (Levels 1 to 3).
  • Prepares trainee assessment and evaluation.
  • Manages training records of learners and prepares applicable training reports accordingly.
  • Handles administrative duties related to training.
  • Assists Supervisor when necessary.

COMMUNICATION

  • Interfaces with internal and external clients, CM and subordinates on general issues and solutions related to training.
  • Prepares training reports and makes recommendations on how to improve the training.
  • Answers emails, inquiries regarding project specifications.

REQUIRED DUTY STATEMENTS

  • Ensures compliance to company rules and regulations.
  • Ensures compliance of all Non-Conformity Corrective Action Preventive Action Concessions (NCAPACs) and all other audit findings within the prescribed period.
  • Reports security incidents and/or any identified security weaknesses.

REQUIREMENTS:

  • Graduate of a 4-year course preferably related to Information Technology and Business Management.
  • At least 3 years of experience as a Trainer, conducting and facilitating a variety of training programs.
  • 1 year or more of relevant and related experience in BPO industry is an advantage.

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Job Type: Full-time

Benefits:

  • Health insurance
  • Life insurance
  • Paid training

Education:

  • Bachelor's (Required)

Experience:

  • Trainer: 3 years (Required)

Work Location: In person

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