
Process Trainer
4 days ago
Under the supervision of the Channel Manager, this key position is responsible for the training and random audits for the team.
PERFORMANCE AND PEOPLE MANAGEMENT
- Creates training modules and provides associated activities.
- Conducts training for new hires.
- Conducts product specific and refresher training.
- Evaluates the effectiveness of training programs conducted (Levels 1 to 3).
- Prepares trainee assessment and evaluation.
- Manages training records of learners and prepares applicable training reports accordingly.
- Handles administrative duties related to training.
- Assists Supervisor when necessary.
COMMUNICATION
- Interfaces with internal and external clients, CM and subordinates on general issues and solutions related to training.
- Prepares training reports and makes recommendations on how to improve the training.
- Answers emails, inquiries regarding project specifications.
REQUIRED DUTY STATEMENTS
- Ensures compliance to company rules and regulations.
- Ensures compliance of all Non-Conformity Corrective Action Preventive Action Concessions (NCAPACs) and all other audit findings within the prescribed period.
- Reports security incidents and/or any identified security weaknesses.
REQUIREMENTS:
- Graduate of a 4-year course preferably related to Information Technology and Business Management.
- At least 3 years of experience as a Trainer, conducting and facilitating a variety of training programs.
- 1 year or more of relevant and related experience in BPO industry is an advantage.
IMPT. NOTE: As this website allows us to collect your information through your resumes, please read our Privacy Notice before proceeding:
Job Type: Full-time
Benefits:
- Health insurance
- Life insurance
- Paid training
Education:
- Bachelor's (Required)
Experience:
- Trainer: 3 years (Required)
Work Location: In person
-
process trainer lead
2 days ago
Ayala Alabang, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱360,000 - ₱600,000 per yearMinimum of 3 years in the BPO industryExcellent communication skillsAt least 2 year experience in Foundation Skills or Product Training and / or Quality Experience in a BPO Settingat least 2 years completed in College without any back subjectsPerformance parametersService Levels– as per agreed KPI'sAttrition and absenteeism - as per agreed KPI'sQuality and...
-
Trainer
2 days ago
Ayala Alabang, National Capital Region, Philippines Cobden & Carter International Full time ₱600,000 - ₱1,200,000 per yearJob Title: Trainer Job Description: We are seeking a highly motivated and experienced Trainer to join our dynamic team. As a Trainer, you will be responsible for designing, developing, and delivering training programs to our clients. You will work closely with our clients to understand their training needs and develop customized training solutions that...
-
Account/Process Trainer
2 days ago
Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearResponsibilities: 1. Training Needs Analysis:Ability to identify training needs accurately.Ability to extend follow- up support on the floor to sustain learning and improve performance. 2. Curriculum and Course Design:Demonstrates end to end understanding of course design methodologies. 3. Content Development:Demonstrates end to end understanding of content...
-
Trainer (BPO)
4 days ago
Ayala Alabang, National Capital Region, Philippines GECO Asia Pte. Ltd Full time $40,000 - $60,000 per yearJob Title: Foundation Skills Trainer (BPO)Location: Alabang, Muntinlupa (100% Onsite)Employment Type: Full-Time | Shifting ScheduleJob Summary:We are looking for a dedicated and experienced Foundation Skills Trainer to join our team. This role is responsible for delivering high-quality training through various formats—classroom, onsite, and remote...
-
trainer lead
2 weeks ago
Ayala Alabang, National Capital Region, Philippines ADEC INNOVATIONS HEALTHCARE, INC Full time ₱900,000 - ₱1,200,000 per yearJOB SUMMARYThe role involves managing and overseeing training and development for healthcare BPO employees, specifically in Revenue Cycle Management (RCM), including AR and denial management. Responsibilities include facilitating training sessions, supervising trainers, developing training programs and materials, and ensuring training quality meets business...
-
Trainer (BPO)
2 days ago
Ayala Alabang, National Capital Region, Philippines Gatestone & Company Americas Inc. Full time ₱250,000 - ₱500,000 per yearGatestone & Co. Americas Inc.The Role: Trainer (BPO)The candidate chosen for this position will be responsible for delivering corporate and client specific training; performing administrative duties which may include tracking updates to training as needed for ad hoc or annual attestations; writing and updating training modules; and researching updates to...
-
Trainer - Outbound Sales | ALABANG Onsite
2 days ago
Ayala Alabang, National Capital Region, Philippines Genpact Services LLC Full time ₱900,000 - ₱1,200,000 per yearReady to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...
-
Training Supervisor
4 days ago
Ayala Alabang, National Capital Region, Philippines WNS Global Services, Inc. Full time ₱900,000 - ₱1,200,000 per yearQualifications· With at least 2 years' experience in managing a training team preferably in a BPO setup· Completed at least 2nd year college· Good oral and written communications skills· Experience in both process training and foundation skills/communication skills training· Must have experience either handling a Motor Insurance account or Customer...
-
Sales Training Assistant
4 days ago
Ayala Alabang, National Capital Region, Philippines Filinvest Alabang Inc. Full time ₱800,000 - ₱1,200,000 per yearThe Sales Training Assistant supports the Sales Training Team in ensuring smooth implementation of all training programs. This role handles logistical arrangements, training coordination, budget monitoring, and report preparation, while also stepping in to conduct basic training sessions as needed. The position requires strong organizational skills,...
-
Quality Assurance/Trainer
4 days ago
Ayala Alabang, National Capital Region, Philippines Gavin Ventures, Inc. Full time ₱230,000 - ₱250,000 per yearJob Purpose:Quality Assurance: Conduct quality assessments of customer support interactions, including emails, live chat, and phone calls, ensuring compliance with company policies and industry standards.Data Analysis: Analyze performance data to identify trends and areas of improvement in customer support. Utilize this data to make recommendations for...