Training Supervisor

4 days ago

Ayala Alabang, National Capital Region, Philippines WNS Global Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

Qualifications

· With at least 2 years' experience in managing a training team preferably in a BPO setup

· Completed at least 2nd year college

· Good oral and written communications skills

· Experience in both process training and foundation skills/communication skills training

· Must have experience either handling a Motor Insurance account or Customer Service/Sales account.

· Must be willing to work onsite in Alabang

Job Description

· Facilitate new hire training for Communication Skills and Pre-process and/or Process Training batches

· Create, organize, plan, and deliver various forms of onboarding, orientation, and training for employees

· Create and/or acquire training procedure manuals, guides, and course materials.

· Conduct TNA for BAU Refreshers

· Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.

· Evaluate program effectiveness through assessments, surveys, and feedback.

· Conduct coaching and feedback for teams assigned on the floor

· Conduct Train the Trainer Programs for new trainers/ capability upliftment trainings for existing trainers

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