
process trainer lead
2 days ago
Minimum of 3 years in the BPO industry
Excellent communication skills
At least 2 year experience in Foundation Skills or Product Training and / or Quality Experience in a BPO Setting
at least 2 years completed in College without any back subjects
Performance parameters
- Service Levels– as per agreed KPI's
- Attrition and absenteeism - as per agreed KPI's
- Quality and productivity Improvement - as per agreed KPI's
- Customer Satisfaction - as per agreed KPI's
- Level of subject matter expertise - as per agreed KPI's
Any other essential function that may occur from time to time as directed by the management
Job Type: Full-time
Pay: Php30, Php50,000.00 per month
Ability to commute/relocate:
- Alabang: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Trainer Lead: 1 year (Required)
- Handling Collections or Financial accoung as a trainer: 1 year (Required)
- Foundation Skills or Product Training: 2 years (Required)
- BPO: 3 years (Required)
- Trainer: 3 years (Required)
Work Location: In person
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