
Head Barista/Supervisor
4 days ago
JOB DESCRIPTION:
The Head Barista/Supervisor plays a key leadership role within the front-of-house team. You will be responsible for leading shifts, ensuring smooth daily operations, maintaining product quality, and delivering exceptional customer service. As a Senior Barista, you'll also mentor junior staff, uphold cleanliness and safety standards, and support management in achieving sales and service goals.
Key Responsibilities:
Operations & Customer Service
- Lead opening and/or closing shifts with efficiency and attention to detail.
- Deliver exceptional customer service by engaging warmly and professionally with guests.
- Ensure coffee and drink quality is consistent with KIJI standards.
- Maintain a clean, organized, and inviting café environment.
- Handle POS operations, cash handling, and reconciliation when required.
Team Leadership
- Supervise and support baristas during daily shifts.
- Train, coach, and mentor junior staff in coffee skills and customer interaction.
- Support onboarding of new hires and ensure adherence to service protocols.
- Provide feedback to management about team performance and store needs.
Inventory & Quality Control
- Monitor inventory levels and assist with ordering supplies and ingredients.
- Conduct quality checks on coffee equipment and baked goods.
- Ensure proper rotation and handling of products to minimize waste.
Requirements:
- With experience as a barista and in a supervisory or leadership role.
- Strong knowledge of specialty coffee preparation and equipment.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work under pressure in a fast-paced environment.
- Flexibility to work weekends, holidays, and early morning shifts.
- Food Safety Certification is a plus.
- Willing to be initially assigned in BGC, with potential reassignment to MOA and/or Glorietta locations thereafter.
- Shifting schedule (5am to 3pm / 12am to 10pm/Mid) with Rest Day.
Job Types: Full-time, Permanent
Pay: Php25, Php35,000.00 per month
Benefits:
- Company events
Willingness to travel:
- 100% (Preferred)
Work Location: In person
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