Hotel Housekeeping Manager

Job Summary:

We are seeking a highly skilled and experienced Housekeeping Manager with at least 4 years of experience in hotel housekeeping management to lead our dedicated housekeeping team. The Housekeeping Manager will oversee daily operations, ensuring the highest standards of cleanliness and guest satisfaction. This position requires a hands-on leader who is detail-oriented, efficient, and capable of managing both staff and resources to deliver exceptional service.

Key Responsibilities:

1. Team Leadership & Supervision:

2. Lead, train, and motivate a team of housekeeping staff to ensure exceptional cleanliness standards.

3. Develop schedules, assign duties, and monitor staff performance to ensure efficiency and effectiveness.
4. Conduct regular training sessions on cleaning standards, safety protocols, and customer service skills.
5. Provide performance feedback and conduct regular staff evaluations.

6. Operational Management:

7. Oversee daily cleaning operations for guest rooms, public areas, and back-of-house areas.

8. Ensure proper inventory levels of cleaning supplies and linen, and maintain accurate records.
9. Monitor and maintain cleaning equipment to ensure all tools are functioning correctly and safely.
10. Ensure all guest rooms and public areas are cleaned and maintained to the hotel's standard of excellence.

11. Quality Assurance:

12. Perform regular inspections of guest rooms, common areas, and back-of-house to ensure cleanliness and maintenance standards are met.

13. Address any guest complaints or issues regarding cleanliness and resolve them in a timely manner.
14. Implement quality control measures and conduct audits to ensure consistency.

15. Budget & Resource Management:

16. Assist in managing the housekeeping department budget, including labor costs, supplies, and equipment.

17. Monitor and control inventory of housekeeping supplies and linen, ensuring cost-effectiveness without compromising quality.
18. Prepare monthly reports on department expenses, staffing needs, and performance metrics.

19. Health, Safety & Compliance:

20. Ensure that all housekeeping activities are performed in compliance with health and safety regulations.

21. Conduct regular safety inspections and implement any corrective measures where necessary.
22. Maintain cleanliness and safety standards in accordance with the hotel's policies and local regulations.

23. Guest Satisfaction & Communication:

24. Foster a culture of excellence in customer service by responding promptly to guest requests and feedback.

25. Work closely with other departments (Front Desk, Maintenance, etc.) to ensure a seamless guest experience.
26. Monitor guest reviews and proactively address any cleanliness-related concerns raised by guests.

Qualifications & Skills:

• Education: High school diploma or equivalent; a degree or certification in Hospitality Management or related field is preferred.
• Experience: At least 4 years of experience as a Housekeeping Manager or in a senior housekeeping role in a hotel environment.
• Leadership: Proven experience leading and managing a team, with excellent interpersonal and communication skills.
• Attention to Detail: Strong organizational skills and keen attention to detail in all aspects of housekeeping operations.
• Problem Solving: Ability to quickly identify issues and develop effective solutions.
• Time Management: Exceptional time management skills, with the ability to handle multiple tasks in a fast-paced environment.
• Technical Skills: Familiarity with housekeeping management software, point of sale (POS) systems, and basic Microsoft Office Suite.