Executive Housekeeper

JOB SUMMARY

The Executive Housekeeperis responsible for leading and managing all aspects of the housekeeping department to ensure exceptional cleanliness, organization, and guest satisfaction across guest rooms, public areas, and back-of-house spaces. This role requires a balance of strategic planning, leadership, and operational expertise to uphold and exceed hotel standards, optimize resources, and cultivate a motivated and professional housekeeping team.

During the hotel's pre-opening phase, the Executive Housekeeper plays a pivotal role in establishing the department's operational framework, ensuring alignment with the hotel's brand standards, and preparing the team to deliver outstanding service upon opening. The Executive Housekeeper is also tasked with setting departmental goals and strategies to ensure a successful and efficient launch of operations.

RESPONSIBILITIES

Operational Management

• Ensures the cleanliness, orderliness, and appearance of guest rooms, public areas, and back-of-house spaces, adhering to company standards.
• Conducts thorough inspections to ensure that rooms are made as per company standards and that all public areas are well maintained.
• Coordinates with the front office and other departments to address guest needs effectively.
• Plans, designs, and implements efficient housekeeping workflows and contingency plans for high occupancy periods, emergencies, or staffing issues.
• Develops contingency plans to handle high occupancy periods, emergencies, or staffing issues.

Budgeting and Inventory Control

• Prepares the annual housekeeping budget.
• Maintains par stock of guest supplies, cleaning supplies, linen, and uniforms.
• Organizes inventories with Accounts and General Store for linen, uniform, and fixed assets.
• Oversees procurement and ensures timely replenishment of supplies and coordination with vendors.
• Oversees the selection, ordering, and delivery of housekeeping supplies, including linens, amenities, cleaning chemicals, and equipment.

Guest Service and Issue Resolution

• Attends and resolves guest complaints.
• Coordinates with the Head of Departments to expedite any maintenance issues.
• Reports to management any issues, maintenance, and room status.

Systems and Compliance

• Develops and implements housekeeping systems and procedures.
• Implements and enforces compliance with health, safety, and environmental regulations.
• Develops and promotes sustainable practices such as waste reduction, water conservation, and eco-friendly techniques.

People Management

• Enforces discipline and upholds proper behavioral standards among subordinates, maintaining a fair, consistent, and non-prejudicial approach.
• Monitors team performance, provides constructive feedback, and conducts coaching or counseling sessions as needed.
• Identifies training needs and recommends relevant learning and development opportunities to support employees' professional growth.
• Organizes and evaluates the effectiveness of on-the-job training programs.
• Recommends recruitment of new personnel and collaborates with HR to recruit and onboard housekeeping staff, including supervisors, room attendants, and public area personnel.
• Manages contracts for agency staff, ensuring adherence to work standards.
• Approves the department's functional manual and establishes departmental goals and KPIs aligned with the hotel's overall vision and objectives.
• Maintains accurate records of inventory, staff schedules, and compliance certifications to ensure efficient operations.

QUALIFICATIONS

• College graduate of any four (4) year degree
• Must have at least five (5) years of experience as an Executive Housekeeper/Assistant Executive Housekeeper or any experience in an upscale hotel, resort, or cruise line
• Pre-opening experience is an advantage
• Strong ability to build and maintain positive working relationships with diverse individuals, adapting communication styles to different personalities and needs.
• Self-motivated and dependable, with a proven track record of delivering results and achieving objectives with minimal supervision.
• Skilled in establishing rapport and trust with colleagues, clients, and stakeholders, fostering a collaborative and productive work environment.