Front Office Supervisor(Hotel)

15 hours ago

Pasay, National Capital Region, Philippines Anchor Land Holdings Inc. Full time $40,000 - $60,000 per year

Job Duties & Responsibilities:

  • Lead, train, and mentor front office associates to maintain excellent customer service.
  • Monitor staff performance, provide feedback, and assist in scheduling shifts.
  • Ensure compliance with hotel policies, procedures, and service standards.
  • Address performance issues and recommend improvements or disciplinary actions when necessary. Decides during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows.
  • Handle complex guest inquiries, complaints, and special requests promptly and professionally.
  • Ensure smooth check-in and check-out processes, minimizing wait times.
  • Assist in managing guest relations, ensuring high satisfaction and resolving concerns.
  • Supervise room reservations, ensuring accuracy in bookings and billing.
  • Oversee cashiering functions, payments, refunds, and financial transactions.
  • Maintain accurate records, reports, and shift logs for seamless handovers.
  • Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction.
  • Ensure proper handling of lost and found items, guest messages, and mail.
  • Communicate updates on hotel policies, promotions, and events to guests and staff.
  • Assist the Front Office Manager in preparing reports on occupancy, revenue, and performance metrics.
  • Monitor and maintain front desk equipment, ensuring smooth operations.
  • Implement and enforce safety, security, and emergency procedures.

Qualifications:

  • College graduate of Hotel and Restaurant Management or any related course.
  • Minimum of 2 years' experience as Front Office Associate or 1-year experience in a front office supervisory role
  • Proficiency in hotel management software (e.g., Opera, PMS, or similar).
  • Strong oral and written communication skills
  • Strong leadership, problem-solving, and decision-making abilities.
  • Ability to handle stressful situations with professionalism and poise.
  • Flexibility to work in shifts, including weekends and holidays.
  • Preferably with hotel pre-opening experience.

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