Sr. Workforce Manager
4 hours ago
Career Opportunity: Sr. Workforce Manager
Qualifications:
- Bachelor's degree in business administration, Operations Management, or related field, preferred but not required
- 10+ years of experience in Workforce Management, with at least 5 years in a senior management role
- Proven track record of managing large-scale WFM operations for major clients
- Advanced proficiency in WFM software, analytics tools, and financial management systems
- Strong understanding of contact center operations, client relations, and vendor management
- Excellent leadership, communication, and problem-solving skills
- Experience in managing budgets and driving financial performance in WFM operations
Job Types: Full-time, Permanent
Benefits:
- Paid training
- Promotion to permanent employee
Work Location: In person
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