Client Experience Advocate

1 week ago

Bonifacio Global Metro Manila, Philippines Sysgen RPO, Inc. Full time ₱150,000 - ₱250,000 per year

Description

The Client Experience Advocate is an entry-level client support role, serving as the first point of contact for client questions, issues, and service needs. As part of a regional team, Advocates deliver responsive, high-quality support while building foundational knowledge across the Company's ERP Pro product suite. Advocates are expected to own each client issue—ensuring resolution or escalation while keeping the client informed every step of the way. Over time, they grow into subject matter experts by earning certifications in specific modules, becoming trusted go-to resources for both clients and peers.

Key Responsibilities

  • Manage and respond to incoming client support needs with professionalism and care
  • Own each issue through to resolution or proper escalation, ensuring the client is never left in the dark
  • Document interactions and case details thoroughly in line with team standards
  • Follow established processes to troubleshoot and resolve a broad range of product inquiries
  • Maintain a learning mindset, actively working toward module-specific certifications
  • Collaborate with teammates and regional leadership to ensure consistent, effective support
  • Provide insight into common trends or client needs to support continuous improvement
  • Participate in regional initiatives, trainings, and knowledge-sharing efforts as applicable
  • Support clients during cloud transitions by reinforcing training and best practices, and escalating common pain points to regional leadership

What Success Looks Like

  • Demonstrated ownership and follow-through on all assigned issues
  • High-quality documentation and clear client communication
  • Strong early performance across core support responsibilities
  • Positive client feedback and low case reopen rates
  • Completion of initial module certification(s) within defined timeframes
  • Increasing depth of expertise in a specific module or functional area
  • Recognized by teammates and managers as dependable, eager to learn, and growth-minded
  • Demonstrated progression toward advanced certifications, regional projects, or mentorship responsibilities

Top Requirements

  • Desire to build a career in client support, client success, SaaS, or public sector technology
  • Excellent communication skills and a strong service orientation
  • Ability to manage multiple tasks and stay organized in a fast-paced environment
  • Comfort learning technical concepts and using new tools
  • Strong sense of accountability—you follow through even when the answer isn't immediate
  • Enthusiasm for growing product knowledge through training and certification
  • Team-oriented with a commitment to learning and contributing to shared goals

  • Client Experience Advocate

    4 weeks ago

    Bonifacio, Philippines Tyler Technologies Full time

    Overview The Client Experience Advocate is an entry-level client support role, serving as the first point of contact for client questions, issues, and service needs. As part of a regional team, Advocates deliver responsive, high-quality support while building foundational knowledge across the Tyler ERP Pro product suite. Advocates are expected to own each...

  • Client Returns Advocate

    2 weeks ago

    Manila, National Capital Region, Philippines Insight Full time ₱900,000 - ₱1,200,000 per year

    Client Returns AdvocateNight Shift-9 PM-6AM(manila time)Hybrid mode -Once in a week from OfficePosition OverviewThe Client Returns Advocate serves as the primary point of contact for all post-sales client requests.  This position will assist both internal and external clients with their requests via the phone, E-mail, and IM. They will utilize SAP,...

  • Customer Experience Advocate

    2 weeks ago

    Eastwood, Metro Manila, Philippines MicroSourcing Full time ₱250,000 - ₱500,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Customer Experience AdvocateLocation: 1880 Eastwood Ave Quezon CityWork setup & shift: Onsite | ShiftingWhy join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life...

  • Customer Experience Advocate

    2 weeks ago

    Manila, National Capital Region, Philippines MicroSourcing Full time ₱900,000 - ₱1,200,000 per year

    Discover your 100% YOU with MicroSourcingPosition:Customer Experience AdvocateLocation:1880 Eastwood Ave Quezon CityWork setup & shift:Onsite | ShiftingWhy join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance,...

  • Career Mobility Advocate

    2 weeks ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱15,000 - ₱30,000 per year

    Career Mobility Advocate (Internal HR Contact Center)Being part of a global in-house capability center offers a wide range of career opportunities for every employee across the company.  Employees who need assistance in seeking career development and internal mobility may call an internal HR contact center and be assisted by a Career Mobility Advocate.A...

  • Client Onboarding

    1 week ago

    Manila, National Capital Region, Philippines Chase- Candidate Experience page Full time ₱1,200,000 - ₱2,400,000 per year

    Join our team as a Client Service Manager and lead a dynamic team to deliver exceptional client service. Shape the future by implementing strategic initiatives for Payments clients and partnering with technical teams globally. Unlock your potential and make your mark by ensuring client satisfaction and safeguarding team performance through effective training...

  • Client Care Coordinator

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines Polystar Full time ₱250,000 - ₱450,000 per year

    1–3 years of experience in customer service, client relations, or administrative coordination.Serve as the main contact for clients, responding promptly to inquiries, requests, and feedback.Arrange meetings, appointments, or service schedules between clients and internal teams.Maintain accurate client information, documentation, and service logs in the...

  • Client Service Administrator

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines SMHL Business Inc. Full time ₱400,000 - ₱600,000 per year

    Who We Are:We are an Australian Financial Services Group with a network of over 100 Financial Advisors spanning across Australia. Driven by the purpose of empowering our clients through expert Financial Advice, our Advisors collaborate to craft tailored strategies for every stage of our clients' lives, covering areas such as wealth and retirement planning,...

  • Enterprise Architect

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines Private Advertiser Full time ₱80,000 - ₱200,000 per year

    JOB SUMMARY:This position will perform the role of an Enterprise Architect under the Solutions Consulting Department. This role is responsible for envisioning, defining, planning, and implementing the IT strategy of a client focused on meeting business needs with utmost consideration on return on investment and maintaining security. This role will work...

  • Brand Specialist

    2 weeks ago

    Bonifacio Global, Metro Manila, Philippines AIRR Labs Inc. Full time ₱800,000 - ₱1,200,000 per year

    The Brand Specialist will be responsible for managing and maintaining the brand's website, ensuring its alignment with the brand's overall strategy and objectives. They will play a crucial role in enhancing the brand's online presence and driving brand awareness through effective website management.Responsibilities:Build, manage and develop long-term...