Customer Experience Advocate

6 days ago

Manila, National Capital Region, Philippines MicroSourcing Full time ₱900,000 - ₱1,200,000 per year

Discover your 100% YOU with MicroSourcing

Position:
Customer Experience Advocate

Location:
1880 Eastwood Ave Quezon City

Work setup & shift:
Onsite | Shifting

Why join MicroSourcing?

You'll have:

  • Competitive Rewards:
    Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit:
    Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony:
    Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth:
    Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork:
    Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a
Customer Experience Advocate
, you are the welcoming and knowledgeable voice that connects our customers to our company. Your main objective is to ensure every customer feels valued and understood by adeptly handling their questions, resolving issues, and showcasing the best of what we offer. You are essential to building lasting customer relationships and upholding our promise of exceptional support.

Key Responsibilities:

  • Serve as the frontline resource for customers, addressing all communications with empathy, professionalism, and care.
  • Efficiently diagnose and provide solutions for common questions about products and services, meeting all performance benchmarks for response times.
  • Proactively educate customers on relevant features, promotions, and service options to enhance their overall experience and engagement.

–

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

*Terms & conditions apply

  • Customer Advocate

    2 weeks ago

    Manila, National Capital Region, Philippines Atlassian Full time ₱1,200,000 - ₱2,400,000 per year

    Overview:Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a...

  • Customer Care Advocate

    1 week ago

    Manila, National Capital Region, Philippines Regal Rexnord Full time ₱350,000 - ₱700,000 per year

    Position SummaryThe Customer Care Advocate II serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA II receives general product, systems, and process training on...

  • Career Mobility Advocate

    3 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱15,000 - ₱30,000 per year

    Career Mobility Advocate (Internal HR Contact Center)Being part of a global in-house capability center offers a wide range of career opportunities for every employee across the company.  Employees who need assistance in seeking career development and internal mobility may call an internal HR contact center and be assisted by a Career Mobility Advocate.A...

  • Client Returns Advocate

    5 days ago

    Manila, National Capital Region, Philippines Insight Full time ₱900,000 - ₱1,200,000 per year

    Client Returns AdvocateNight Shift-9 PM-6AM(manila time)Hybrid mode -Once in a week from OfficePosition OverviewThe Client Returns Advocate serves as the primary point of contact for all post-sales client requests.  This position will assist both internal and external clients with their requests via the phone, E-mail, and IM. They will utilize SAP,...

  • Customer Support Advocate

    2 weeks ago

    Manila, National Capital Region, Philippines Ignition Full time $40,000 - $80,000 per year

    Company Description Who we are:Founded in 2013, Ignition is a platform for professional services that empowers businesses to get paid faster, and run smarter. Ignition automates and optimizes proposals, client agreements, billing and payment collection to put an end to late payments, unbilled work and mundane repetitive admin.Ignition also integrates with...

  • Customer Support Advocate

    2 weeks ago

    Manila, National Capital Region, Philippines Ignition Full time $60,000 - $80,000 per year

    Who we are:Founded in 2013, Ignition is a platform for professional services that empowers businesses to get paid faster, and run smarter. Ignition automates and optimizes proposals, client agreements, billing and payment collection to put an end to late payments, unbilled work and mundane repetitive admin.Ignition also integrates with leading apps such as...

  • Mandarin Technology Support

    2 weeks ago

    Manila, National Capital Region, Philippines Chase- Candidate Experience page Full time ₱900,000 - ₱1,200,000 per year

    Join our Transmission Support Team, part of the Treasury Services Solution Center, where you will provide 24/7 technical support utilizing various services for both transaction initiation and reporting. As part of a high-performing global team, you will work with a variety of clients and internal partners, handling diverse problem types across multiple...

  • Customer Advocate

    2 weeks ago

    Manila, National Capital Region, Philippines Atlassian Full time ₱600,000 - ₱1,200,000 per year

    Overview:Working at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a...

  • Customer Experience Specialist

    5 days ago

    Manila, National Capital Region, Philippines Guesty Full time ₱1,200,000 - ₱2,400,000 per year

    Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo,...

  • Customer Experience Expert

    1 day ago

    Manila, National Capital Region, Philippines Guesty Full time ₱900,000 - ₱1,200,000 per year

    Guestyis the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo,,...