Client Returns Advocate

2 weeks ago

Manila, National Capital Region, Philippines Insight Full time ₱900,000 - ₱1,200,000 per year

Client Returns Advocate

Night Shift-9 PM-6AM(manila time)

Hybrid mode -Once in a week from Office

Position Overview

The Client Returns Advocate serves as the primary point of contact for all post-sales client requests.  This position will assist both internal and external clients with their requests via the phone, E-mail, and IM. They will utilize SAP, manufacturer websites, and vendor websites to research and resolve client issues.  The role will also be required to interact cross functionally with various internal Insight departments.  This position will report to the department Team Lead.

What you'll do at Insight

  • 30% Client contact

  • 20% Sales contact

  • 30% Research

  • 20% interaction with other Insight departments.

What you'll need to join Insight

  • College Undergrad/ Graduate of Bachelor's Degree

  • Customer service skills a must.

  • Computer hardware/software knowledge and/or industry knowledge strongly preferred.

  • Excellent oral/written communication and interpersonal skills a must.

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