CSR - Spanish Speaker
6 days ago
Customer Service Representative (Spanish Speaker)
Location:Cebu City, Philippines
Job Type:Full-time
Job Description:We are looking for a fluent Spanish-speaking Customer Service Representative to join our dynamic team in Cebu City. The ideal candidate will provide exceptional support to our Spanish-speaking clients, ensuring their inquiries and issues are handled efficiently and professionally. Preference will be given to candidates with healthcare or medical customer service experience.
Key Responsibilities:- Handle inbound and outbound customer inquiries via phone, email, or chat in Spanish and English.
 - Provide accurate information about products, services, and company policies.
 - Resolve customer complaints or issues in a timely and professional manner.
 - Document all interactions and maintain customer records in the system.
 - Collaborate with other departments to ensure excellent customer service.
 - Suggest improvements to enhance customer satisfaction.
 
- Fluent in Spanish and English (both written and spoken).
 - Previous customer service experience, preferably in healthcare or medical industry, is a plus.
 - Strong communication and interpersonal skills.
 - Ability to multi-task and work in a fast-paced environment.
 - Problem-solving mindset and attention to detail.
 
- Competitive salary and incentives
 - Health and wellness benefits
 - Training and career growth opportunities
 - Friendly and inclusive work environment
 
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