Healthcare Associates
3 days ago
About the role
Talent Outsourcing Channel Solutions is seeking talented Healthcare Associates - Customer Care representatives to join our fast-paced and dynamic call centre in Cebu, Central Visayas. In this full-time role, you will be the first point of contact for our customers, providing exceptional customer service and support to help them with their healthcare-related inquiries and needs.
What you'll be doing
- Answering inbound customer calls and responding to email and chat inquiries in a timely and professional manner
- Listening to customers, understanding their needs, and providing accurate and helpful information to resolve their issues
- Documenting customer interactions and following up as needed
- Providing feedback and suggestions to improve customer experience
- Maintaining a positive, empathetic, and customer-centric approach at all times
What we're looking for
- Previous experience in a customer service or call centre role, preferably in the healthcare industry
- Excellent communication and interpersonal skills, with the ability to engage with customers in a professional and empathetic manner
- Strong problem-solving and critical thinking skills to handle a variety of customer inquiries and requests
- Proficiency in using computer systems and software, including customer relationship management (CRM) tools
- Fluency in both English and Tagalog, with the ability to speak clearly and confidently
- A genuine passion for providing exceptional customer service and a commitment to delivering results
What we offer
- Competitive salary and performance-based bonuses
- Comprehensive healthcare and medical benefits package
- Opportunities for career growth and professional development
- A positive and inclusive work culture that values teamwork and work-life balance
- Modern and comfortable call centre facilities with state-of-the-art technology
About us
Talent Outsourcing Channel Solutions is a leading provider of customer service and support solutions, with a strong presence in the healthcare industry. Our mission is to deliver exceptional customer experiences that drive business growth and customer loyalty. We are committed to creating a diverse and inclusive work environment where our employees can thrive and reach their full potential.
If you are ready to join a dynamic and innovative team and make a real impact, apply now.
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