Healthcare Associate

1 week ago

LapuLapu City, Central Visayas, Philippines West Point Communication Center Full time ₱150,000 - ₱250,000 per year

About the role

We are seeking a dedicated Healthcare Associate to join our growing team at West Point Communication Center in Mactan Lapu-Lapu City, Cebu. As a Healthcare Associate, you will play a crucial role in providing exceptional customer service and support to our valued clients within the healthcare industry. This is a full-time position with opportunities for professional development and growth within our dynamic organisation.

What you'll be doing

  • Respond to inbound calls from customers and clients, providing accurate and timely information
  • Assist customers with a wide range of healthcare-related inquiries and requests
  • Collaborate with internal teams to resolve customer issues and ensure a seamless experience
  • Maintain detailed records and documentation of all customer interactions
  • Identify opportunities to enhance customer satisfaction and suggest process improvements
  • Participate in training and development activities to stay up-to-date with industry regulations and best practices

What we're looking for

  • Proven experience in a customer service or call center role, preferably within the healthcare industry
  • Excellent communication skills, both verbal and written, with the ability to adapt your style to different customer needs
  • Strong problem-solving and critical thinking skills to effectively address customer concerns
  • Proficiency in using various computer applications and customer relationship management (CRM) software
  • A passion for delivering exceptional customer service and a commitment to professional development
  • Flexibility to work in a fast-paced, dynamic environment and to adapt to changing priorities
  • Minimum 1-2 years of proven experience in a customer service or call center role, preferably within the healthcare industry

What we offer

At West Point Communication Center, we are dedicated to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

  • Opportunities for career advancement and professional development
  • Generous paid time off and holiday premium
  • Supportive and collaborative team environment
  • Ongoing training and skill-building workshops

About us

West Point Communication Center is a leading provider of customer service and support solutions in the healthcare industry. Our mission is to deliver exceptional customer experiences while promoting a positive and inclusive work culture. With a team of dedicated professionals, we are committed to driving innovation and delivering high-quality services to our clients.

If you are excited about the prospect of joining our team and contributing to our success, we encourage you to apply now

  • Spanish Speaking Healthcare Associate

    2 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines West Point Communication Center Full time $40,000 - $60,000 per year

    About the role West Point Communication Center is seeking a Spanish Speaking Healthcare Associate to join our customer service team based in Lapu-Lapu City, Cebu. This is a full-time position where you will be responsible for providing exceptional customer service to our Spanish-speaking clients in the healthcare sector.What you'll be doingResponding to...

  • CSR Healthcare Account

    2 weeks ago

    Cebu City, Central Visayas, Philippines Global Healthcare Resource Full time ₱150,000 - ₱300,000 per year

    QualificationsAt least 1 year of work experience in customer service, preferably in a healthcare account/healthcare industry.Strong communication skills (verbal and written) with a customer-first mindset.Knowledge of healthcare processes such as eligibility, claims, billing, or medical terminology is an advantage.Ability to work in a fast-paced, high-volume...

  • CSR Healthcare Account

    2 weeks ago

    Cebu City, Central Visayas, Philippines Global Healthcare Resource Phils Inc Full time ₱150,000 - ₱250,000 per year

    QualificationsAt least 1 year of work experience in customer service, preferably in a healthcare account/healthcare industry.Strong communication skills (verbal and written) with a customer-first mindset.Knowledge of healthcare processes such as eligibility, claims, billing, or medical terminology is an advantage.Ability to work in a fast-paced, high-volume...

  • Healthcare Associates

    1 week ago

    Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

    About the role Talent Outsourcing Channel Solutions is seeking talented Healthcare Associates - Customer Care representatives to join our fast-paced and dynamic call centre in Cebu, Central Visayas. In this full-time role, you will be the first point of contact for our customers, providing exceptional customer service and support to help them with their...

  • Healthcare Associate

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱168,000 - ₱244,000 per year

    Healthcare AssociateLocation: Cebu | Onsite | Shifting/Night ShiftQualifications:Senior High School Graduate, completed at least 2 years in college with no back subjects, or College GraduateWith or without BPO experienceGood to excellent English communication skillsWilling to work onsiteCompensation and Benefits:Basic salary ranging from ₱14,000 to...

  • Healthcare Support Associate

    1 week ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱900,000 - ₱1,200,000 per year

    Now Hiring: Healthcare Client Support AssociateWork Location: On-site at Ebloc 3, Padriga St., Cebu IT Park, Lahug, Cebu CityWork Schedule: Shifting hours in line with U.S. healthcare operationsAt Strategic Office Support, Inc., we partner with U.S. healthcare providers to deliver reliable back-office and patient support services. We're looking for...

  • SATCOM Field Service Representative

    2 weeks ago

    Lapu-Lapu City, Central Visayas, Philippines SMX Full time $121,000 - $201,600 per year

    The SATCOM/Network Field Operations Support Technician provides operational and technical support for a Department of Defense (DoD) program office responsible for managing and sustaining global satellite communications (SATCOM) capabilities. This role requires expertise in tactical and strategic SATCOM systems, with a strong background in deployed...

  • Healthcare Associate

    7 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱196,800 - ₱278,400 per year

    Your trip to success is on us Get up to ₱120 fare reimbursement when you apply.Guarenteed 1 DAY Process ONLY :))LOCATION: Cebu IT ParkPOSITION: Customer Service Representative – Healthcare AssociateWORK SET-UP: Pure OnsiteSCHEDULE: Night ShiftSTART DATE: Urgent / ASAP(COMPENSATION & BENEFITS)- Up to 20,610 BASIC SALARY PLUS 2K ALLOWANCE( Depends on...

  • SATCOM Field Service Representative

    3 days ago

    Lapu-Lapu City, Central Visayas, Philippines SMX Full time $121,000 - $201,600 per year

    The SATCOM/Network Field Operations Support Technician provides operational and technical support for a Department of Defense (DoD) program office responsible for managing and sustaining global satellite communications (SATCOM) capabilities. This role requires expertise in tactical and strategic SATCOM systems, with a strong background in deployed...

  • Healthcare Customer Support Associate

    3 days ago

    Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱80,000 - ₱120,000 per year

    Now Hiring: Healthcare Service & Support AssociateWork Location: On-site at Ebloc 3, Padriga St., Cebu IT Park, Lahug, Cebu CitySchedule: Shifts in line with U.S. client operationsAt Strategic Office Support, Inc., we partner with U.S. healthcare providers to deliver reliable support services. We're looking for motivated individuals who are ready to thrive...