Healthcare Associate

5 days ago

LapuLapu City, Central Visayas, Philippines West Point Communication Center Full time ₱104,000 - ₱130,878 per year

About the role

We are seeking a dedicated Healthcare Associate to join our growing team at West Point Communication Center in Mactan Lapu-Lapu City, Cebu. As a Healthcare Associate, you will play a crucial role in providing exceptional customer service and support to our valued clients within the healthcare industry. This is a full-time position with opportunities for professional development and growth within our dynamic organisation.

What you'll be doing

  • Respond to inbound calls from customers and clients, providing accurate and timely information
  • Assist customers with a wide range of healthcare-related inquiries and requests
  • Collaborate with internal teams to resolve customer issues and ensure a seamless experience
  • Maintain detailed records and documentation of all customer interactions
  • Identify opportunities to enhance customer satisfaction and suggest process improvements
  • Participate in training and development activities to stay up-to-date with industry regulations and best practices

What we're looking for

  • Proven experience in a customer service or call center role, preferably within the healthcare industry
  • Excellent communication skills, both verbal and written, with the ability to adapt your style to different customer needs
  • Strong problem-solving and critical thinking skills to effectively address customer concerns
  • Proficiency in using various computer applications and customer relationship management (CRM) software
  • A passion for delivering exceptional customer service and a commitment to professional development
  • Flexibility to work in a fast-paced, dynamic environment and to adapt to changing priorities
  • Minimum 1-2 years of proven experience in a customer service or call center role, preferably within the healthcare industry

What we offer

At West Point Communication Center, we are dedicated to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

  • Opportunities for career advancement and professional development
  • Generous paid time off and holiday premium
  • Supportive and collaborative team environment
  • Ongoing training and skill-building workshops

About us

West Point Communication Center is a leading provider of customer service and support solutions in the healthcare industry. Our mission is to deliver exceptional customer experiences while promoting a positive and inclusive work culture. With a team of dedicated professionals, we are committed to driving innovation and delivering high-quality services to our clients.

If you are excited about the prospect of joining our team and contributing to our success, we encourage you to apply now

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