Customer Service Representative

2 weeks ago

Ortigas Metro Manila, Philippines Eastvantage Business Solutions Inc. Full time ₱25,000 - ₱33,000 per year

Application Reminder: Please apply only if you meet and accept the following requirements:

  • Minimum 2 years of experience in BPO/Customer Service in Healthcare/Medical Account ONLY with HubSpot or similar CRM/ticketing tools proficiency.
  • Willing to work in an on-site setup in St. Francis Square, Ortigas, Pasig City.
  • Comfortable with night shift aligned with US Time (9:00 PM – 6:00 AM Manila Time)
  • Accepts a fixed salary range of Php 25,000 to Php 33,000, depending on experience (this range is non-negotiable).

We appreciate your understanding and look forward to reviewing applications from candidates who are aligned with these terms.

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Position Overview:

The Customer Support Specialist/CSR is responsible for delivering high-quality service to customers by responding to inquiries, resolving issues, and providing product and billing support. This role is critical in ensuring a positive customer experience through clear communication, problem-solving, and follow-through. The ideal candidate is composed, resourceful, and thrives in a fast-paced environment, maintaining professionalism and focus while handling multiple priorities. This position will report to the Customer Support Lead.

Core Responsibilities:

  • Respond timely and professionally to customer inquiries via phone and email
  • Troubleshoot and resolve billing, claims, and system-related issues while ensuring a high level of customer satisfaction
  • Follow up with customers to confirm complete resolution of open issues
  • Clearly explain products, services, policies, and procedures to customers
  • Accurately document all customer interactions and feedback in the CRM system (HubSpot)
  • Escalate complex issues to the appropriate internal teams
  • Collaborate with cross-functional teams to improve processes and enhance the overall customer experience
  • Monitor recurring customer concerns and provide actionable insights for service or process improvements
  • Maintain up-to-date knowledge of products, services, and industry best practices

Experience and Skills:

  • Minimum 2 years of experience in customer-facing or customer support roles
  • Experience with HubSpot or similar CRM/ticketing systems preferred
  • Excellent verbal and written communication skills
  • Knowledge of the medical industry and familiarity with medical terminology
  • Strong problem-solving and organizational skills
  • Proven ability to manage time effectively and meet deadlines
  • Comfortable working independently while also being a collaborative team player
customerservicerepresentative #customerservice #healthcareaccount #medicalaccount #CSR #BPO #technicalsupport #ticketing #CRM #hubspot #callcenter #agent #startasap

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